Send a support link

Similar to the PIN Code, you can copy the Support Link from the console interface and provide it to your customer. They can use the link to initiate a remote support session.

1. From the Take Control Technician Console, select the New Session check box and click Start New Session.
   
2. The Console's home page is populated with 2 options, click the support link in Option 2 to copy the link to your local clipboard and send the link to your customer to begin a remote support session.
   
3. Alternatively, you can click the Email icon to open an email in your default mail system with the support link automatically generated.

What do you want to do?

• Share and transfer support sessions
• Provide assistance to your customers