Interact with the remote Mac device during a support session

The Interactions menu contains the following features that can directly interact with the remote computer:

• Take Screenshot – saves a screenshot of the remote screen as a JPEG image.

• Copy / Paste

  Use the Shift+Ctrl+C and Shift+Ctrl+V shortcuts to avoid clicking outside of the remote machine during a support session.

  • Copy/Paste > Get Remote Clipboard – Shift+Ctrl+C – copies the remote clipboard contents (text only) to the local clipboard.
  • Copy/Paste > Send Local Clipboard – Shift+Ctrl+V – copies the local clipboard contents (text only) to the remote clipboard.
  • Copy/Paste > Insert Copied Password – the Windows Viewer takes the copied text and simulates key presses on the remote machine to insert the password.

  • Copying passwords or sensitive information must be handled with care. Do not perform copy operations of sensitive information with multiple open sessions.

• Shared Clipboard – disables the clipboard synchronization entirely. You can also opt to keep a partial synchronization, either from the local to the remote machine, from the remote machine to the local machine, or bidirectionally.
• Enable Remote Printing – enables printing from the remote computer, and allows the technician to specify a default printer on the local device.
• Enable keyboard mapping – ensures local characters are typed correctly on the remote end of an support session.
• Open Secrets Vaults – access passwords stored in your Secrets Vaults.

What do you want to do?

• Send commands to the remote Mac device
• Change visualization options during a support session with a Mac device