Configure an FTP connection
File Transfer Protocol (FTP) servers require multiple ports to communicate with customers. Complete the following steps to setup an FTP connection using the Port Forwarding feature:
- Follow the steps to Configure port forwarding on the Console
- Select 21 - FTP for the Remote Port.
- Identify which ports the server is using, both for control and for data connections.
- Confirm that your FTP customer is running in Passive Mode.
- Set each port manually on the Take Control console, or use a port range. For example, if an FTP server uses port 21 for control and then 5000 to 5010 for data connections, add two forwards:
- One for port 21 that covers any port on the local computer as well as port 21 on the remote machine.
- One for the ports used for data connections. For FTP, use the same local ports that are configured on the remote host. For this example, use 5000 - 5010 as the local port range, and 5000 as the remote port.
- Click Save.
Due to environmental factors and slight differences with the implementation of this feature in different FTP clients and server software, it is possible Passive Mode may be unavailable. If you are experiencing any issues, please try another FTP client software or, alternatively, use SFTP (FTP over SSH).
What do you want to do?
- Configure port forwarding on the Agent (Windows only)
- Access the Take Control Remote Viewer during a support session
Reviewed: 3/30/2023 by Cale