Add devices to My Computers list during a support session

Navigate to the Advanced Session Options menu , and select Computer to install the agent on a customer's device during a support session.

  1. From the Advanced Session Options menu, select Add PC to My Computers list to install the Take Control Agent on the remote computer.
  2. If the Applet is not running with the necessary permissions, a warning message pops up alerting the user to correct the problem.

  3. Enter the name of the remote computer and click OK.
  4. Click Yes to allow Take Control to access the device and install the Take Control Agent.
  5. In the setup window, enter a description of the device and click OK.
  6. Select Settings from the Agent configuration window to configure the Agent.

This feature is available in support sessions using the Applet only.

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