Agent Management

We offer various options to simplify workstation management when logged into N-sight RMM with General Settings (Devices) permissions enabled.

Rename Workstation

By default, the workstation's hostname identifies it in N-sight RMM and in Reports. When the hostname changes (e.g., a laptop has a new owner), it is automatically updated in N-sight RMM.

If this automatic update is not appropriate, you can remove the association between the N-sight RMM name and hostname association on a device-by-device basis.

  1. On the All Devices view North-pane, right-click the workstation and select Edit Workstation.
  2. In the General Settings, clear the checkbox for Sync name with device.
  3. Edit the Workstation Name.
  4. Select OK to save and apply.

Inactive Workstations

Sometimes, a device no longer in use remains on the All Devices view (we do not automatically remove devices regardless of when they last reported in). This may be due to a communication problem at the time of removal, or it was not possible or practical to remove the Agent. For example, the device suffered a catastrophic failure, was decommissioned, stolen, or the Agent is installed in a virtualized environment and the machine reimaged, or the device was rebuilt and renamed.

To manage these devices, you can use the Delete Workstation option or the option to remove inactive workstations if they have not reported back to the N-sight RMM in a specified days. Depending on the Operating System and Agent version, either removal action can trigger the Agent uninstall.

Inactive workstations operates on a timer that starts when the feature is first enabled, the time prior to enabling the feature is not included in this calculation.

If you are aware of existing inactive workstations before enabling this feature and don't want to wait until the entered threshold is reached, we suggest manual removal.

  1. On the All Devices view, go to Settings > General Settings > Agent Management > Inactive Workstations.
  2. Select the checkbox for Automatically delete workstations from Dashboard if Agent is not uploading data.
  3. Configure as required:
    • Delete workstation from Dashboard (All Devices view) if no data received for x days (minimum 60 days).
    • Email me at least y days before deletion of workstation from Dashboard (All Devices view) (minimum 5 days)

      • Sends a workstation removal notification to your N-sight RMM Main Contact email address on Friday mornings.

      To change the Main Contact email address, go to Settings > General Settings > Contacts > Main Contact.

  4. Select OK to save and apply.

Agent Reinstallation

Only one instance of a device name (server or workstation) is supported for a Client and specific Site combination. Therefore, the Agent registration fails if you attempt to install a Device with the same name as one that already exists under the selected Client and Site. For example, if Workstation01 already exists under Client1, Site1, you can't add another workstation called Workstation01 to Client1, Site1.

To resolve this issue for workstations, the Agent Reinstallation option automatically deletes the existing workstation entry on the All Devices view when an Agent with the same name (assigned against the same Client and Site) is registered, i.e. reinstalled.

  1. On the All Devices view, go to Settings > General Settings > Agent Management > Agent Reinstallation.
  2. Select the checkbox for Automatically delete workstations from Dashboard if Agent is reinstalled.
  3. Select OK to save and apply.