Manual Action Required - Check network connectivity

Where the MAV-BD (Bitdefender) deployment fails without returning an error code the device's Summary tab displays the Manual Action Required - MAV-BD (Bitdefender) Installation failed - check network connectivity error message.

This error condition is generally caused by a failure to successfully download the MAV-BD (Bitdefender) installer and may be as a result of a connectivity issues between the device and download server.

To help troubleshoot potential communication issues, RMM includes the MAV-BD - Network Connectivity Automated Task. This may be deployed on devices experiencing this issue or to devices prior to the installation of MAV-BD (Bitdefender) to check that the download server URLs are reachable from the device.

Add Automated Task

To add the MAV-BD - Network Connectivity Automated Task from the dashboard to one or more devices:

  1. Select the devices in the North-pane - use Shift+left-click to choose a range of devices or Ctrl+ left-click for specific devices
  2. Right-click the selection and select Task
  3. Click Add to open the Add Automated Task window
  4. Choose MAV-BD - Network Connectivity from the list
  5. Enter a Descriptive Name to identify the task on the dashboard and in Reports
  6. Select Frequency Method - we recommend to set the schedule to Manual as this is a run-once task to verify connectivity
  7. Configure task duration and execution behavior

Single Device:

  1. Click Finish to save and apply the settings

Multiple Devices:

  1. Confirm the devices selection, tick the box against a device to deselect
  2. Add Task to save and apply the settings

Run the Automated Task from the dashboard

Once the Automated Task has downloaded and synchronized with the dashboard it may now be run:

North-pane (single or multiple devices)

  1. Select the devices in the North-pane - use Shift+left-click to choose a range of devices or Ctrl+ left-click for specific devices)
  2. Right-click on the selection
  3. Select Task > Run
  4. Select Managed Antivirus - Network Connectivity
  5. Confirm the devices selection using the tick-boxes against the devices
  6. Click Run Task

Tasks tab (single device)

  1. Highlight the device in the North-pane
  2. Select the Tasks tab in the South-pane
  3. Select and right-click on MAV-BD - Network Connectivity (or from the Automated Tasks drop-down)
  4. Choose Run Automated Task
  5. OK to confirm

View Automated Tasks Report

Single or Multiple devices

  1. Go to Reports
  2. Automated Task Report
  3. Filter the results by time, Client and Task
  4. Click Generate for the HTML version, or CSV Export to export as a .CSV file

Tasks tab (single device)

  1. Highlight the device in the North-pane
  2. Select the Tasks tab in the South-pane
  3. The result is displayed in the Output column for Managed Antivirus - Network Connectivity
  4. Click the Output link for More Information

Output Notes

OK

The Automated Task successfully queried the download server URLs

Unreachable

 The Automated Task was unable to query the download server URL

Allow URLs

Where connectivity problems are reported between the device and our servers we would suggest Whitelisting the following Managed Antivirus and Definition URLs in the firewall or web monitoring software, then verify they are reachable from the device:

Bitdefender Engine Communication URLs

Dashboard Territory URL Server Location
Asia

Australia

 ap-southeast-2.breckenridge.remote.management Australia
breck-ap-southeast-2-svc.logicnow.us
cannonball-ap-southeast-2-push.logicnow.us
Europe

France (.fr),

France1, Ireland,

Poland

United Kingdom

 eu-west-1.breckenridge.remote.management Ireland
breck-eu-west-1-svc.logicnow.us
cannonball-eu-west-1-push.logicnow.us
Germany eu-central-1.breckenridge.remote.management Germany
breck-eu-central-1-svc.logicnow.us
cannonball-eu-central-1-push.logicnow.us
Americas

United States

 us-west-2.breckenridge.remote.management United States
breck-us-west-2-svc.logicnow.us
cannonball-us-west-2-push.logicnow.us
BitDefender Engine - File and Definition Update Servers
breck-update.logicnow.us
breck-files.logicnow.us
data.cdn-sw.net
Allow Domains (Recommended)
To simplify firewall configuration and minimize the impact of future URL changes, we suggest whitelisting the following domains:
*.remote.management
*.logicnow.us
*.cdn-sw.net
*.bitdefender.net
*.bitdefender.com
*.v1.bdnsrt.org

What do you want to do?