Enroll iOS devices

When a customer is not eligible for Automated Device Enrollment, or you determine it's not the best option for the customer, you can set up manual enrollment using the following tasks:

Requirements

  • The Apple Push Notification service (APNs) must be set up prior to enrollment.

Enroll a single iOS device

  1. On the All Devices view North-pane Mobile Devices tab.
  2. Select Add Mobile Device.
  3. In the Single Device tab, enter the Configuration data for the mobile device and click OK.

    The mobile device is added, and an enrollment request is sent to the device holder. The enrollment request can be an email or text that contains the information to register.

Configuration data

Field Description
Client Client to associate with the device.
Site Site to associate with the device.
Device Name Name of the device for identification in N-sight RMM.
Holder’s Name First and Last name of the device holder.
Email Address Email address that is accessible from the device to receive the enrollment request as Mobile Device Provisioning email.
Phone Number Phone number of the device to receive the enrollment request as Mobile Device Provisioning SMS message if configured (optional).

You must replace the leading 0 in the Phone number with the country code for all countries.
Send SMS Sends an SMS message to the configured phone number with the provisioning information.
BYOD Indicates if the device is employee owned and the relevant BYOD policy must be used.

Enroll multiple iOS devices

You can add multiple devices to N-sight RMM at the same time using a CSV file that you create and upload directly to N-sight RMM for bulk invites, rather than enter the details individuallly.

  1. On the All Devices view North-pane and select Mobile Devices.
  2. Select Add Mobile Device.
  3. Go to the Multiple Devices tab and click Browse CSV.

  4. Go to you CSV file and select it.
  5. Click OK to upload the file.

    An error message displays if the file is not valid.

    When the file is successfully uploaded, the file displays with any problem elements highlighted.

  6. If there are highlighted problems, hover over each red cross to see the error message. You must resolve all errors before the CSV file can be processed.
  7. If you fixed errors in the CSV file, you must upload it again.
  8. When you successfully upload the CSV with no problems, click OK to accept the details.

The mobile devices are added and an enrollment request is sent to the device holders. The enrollment request can be a email or text that contains the information to register.

CSV file

Each CSV file can contain information for five hundred devices and must be in the following format:

client_name,site_name,device_name,first_name,last_name,email_address,phone_number, send_sms(0/1),byod(0/1)

  • client_name and site_name must match the corresponding entries in the Dashboard
  • only one occurrence of a device_name is permitted per site
  • send_sms and byod fields can be either (0) for no or (1) for yes
  • phone_number is optional so you can leave it blank. For example, johndoe@mail.it,,0,1

You must save the CSV file as UTF-8 or ISO-8859-1 (ISO Latin-1).

End user actions to enroll iOS devices

Until a device holder provisions their mobile device, it reports as an unregistered mobile device, and the operating system and the device type is not displayed in the Mobile Devices tab.

When end users select the link in the enrollment request email or SMS text, they are guided through the following steps:

For Apple iOS, we retrieve the required provisioning files via the Apple Push Notification Service (APNS). When connected via Wi-Fi, ensure the required ports are open in the firewall. For information, see Requirements for DMA

  1. As an iOS mobile device user, you receive an email or SMS text link to install a profile. From the mobile device, select the link.
  2. Select Download for your iOS device and select Allow to download the Mobile Device Management configuration profile.

  3. After the download finishes, review the message and select Close.

  4. Go to Settings > General > Profiles & Device Management (for iOS 16 and later go to Settings > General > VPN & Device Management) and select the Mobile Device Management profile.
  5. Review the profile information and select Install.
  6. Enter your authentication method when prompted.
  7. Review the Apple Root Certificate and Mobile Device Management warning message and select Install.
  8. After reading the Remote Management message, select Trust.
  9. Select Done when the profile installs to exit out of the Mobile Device Management dialog.

Apple iOS only supports one mobile device management (MDM) solution at a time. If a third-party MDM product is already installed on a device, an error message displays and our MDM profile does not install.

To remove the competing MDM product profile, go to Settings > General > Profiles & Device Management (for iOS 16 go to Settings > General > VPN & Device Management) to select the profile and remove it. If you can’t remove the profile, ask for help from the person who provided that profile.

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Updated: Jul 05, 2024