Configure the email template for iOS enrollment

During iOS device enrollment, an enrollment request is sent to the device holder. The enrollment request can be a Mobile Device Provisioning email or text that contains the information to register the iOS device.

You can edit or format the Mobile Device Provisioning email.

Configure the Mobile Device Provisioning email template

You can use substitution strings in the email template. See the Substitution String information below or see Mail template substitution strings.

1. In the All Devices view, go to Mail Templates > Mobile Device Provisioning.
2. Enter information for the From address, Subject line, Plain Text Message and HTML Text message.

   All content changes must be applied to both the Plain Text Message and the HTML versions.

   

3. Select OK to save.

Substitution strings (Wildcards)

Substitution strings replace placeholders (wildcards) in a template with values from the database. This lets you personalized message with client details and other information.

Templates support substitution strings in their From address, Subject line and Body (both text and HTML).

Add substitutions strings to a template

1. In the template, select where to add the string: From address, Subject line, or Body.
2. Choose a substitution string from the dropdown list. Only supported string for that field are shown.
3. Select Insert Code to add the string.
4. Select OK to save the template.

If you add substitution strings in the template body, insert the string in the plain text and the HTML versions of the message.

Updated: Oct 22, 2025