Reduce Critical Event Check Alerts

At least one Event Log entry may be picked up by the Critical Event Check each time it runs, resulting in a daily alert emails.

To reduce the number of generated Critical Event alert emails, you can put the Critical Event Check in Report Mode.

Report Mode

Use Report Mode to reduce the noise of failure notifications, and instead use the Critical Events Report to identify devices that require attention. You can configure the Critical Events Report to be sent to the relevant technician or distribution group each morning after that Daily Safety Checks are completed.

• Displays a green tick on the All Devices view when Error Events are detected that match the Check criteria.
• No Alert is generated (regardless of configuration).
• Summary information is available in the check's More Information area in your All Devices view.
• Summary information for servers displays in the Critical Event Report.

To configure the check to run in Report Mode, see Critical Events Check configuration.

Critical Event Exclusion List

Sometimes the same non-critical Critical Event is recorded on a daily basis, and it can distract the Alert recipient and waste valuable time investigating the known problem.

To exclude non-critical Critical Events you can add them to the Critical Event Exclusion List. After the event is added to the list, it no longer generates an Alert, appears on the All Devices view or in the Critical Event Report.