Adjust the Client Daily Report

The Client Daily Report does not generate alerts, but if the generated report is missing current data, your customers may raise support tickets. Adjust the report schedule to hep reduce unnecessary tickets.

Client Daily Report generation timing

If the schedule runs the report before the Daily Safety Checks are complete, the report includes the message: "Today's data not received, Last Daily Safety Check:[last run date and time]."

To prevent missing data in the report, schedule report generation to run after the Daily Safety Checks are complete. For instructions, see:

• Configure Server Client Daily Reports
• Setup the Workstation Monitoring Client Daily Report

Time zone considerations

A similar issue can occur when clients or sites are in different time zones. The Client Daily Report schedule, when set in the general settings for the N-sight instance, uses the date and time configured for your N-sight instance. However, Daily Safety Checks run based on the local time of the monitored device.

Set the Client Daily Report schedule and time zone

1. Select the client from the client list in the All Devices view
2. Right-click the client and select Edit Client.
3. In the General section, choose the appropriate time zone from the dropdown.
4. In each of the Workstation Client Report Settings and Server Client Report Settings sections;
   1. Select the Daily Report checkbox to enable the report.
   2. Enter the Mail to: recipient email address.
   3. (Optional) Enter the CC to: recipient email address.
   4. Choose the Send on: days.
   5. Set the Send at: time.
5. After configuring the time zone and report schedule, select OK to save.