Configure Server Client Daily Reports

We recommend you configure the email templates for the Client daily and weekly report, and the Executive Summary Report, before you enable the reports to send emails to your Clients.

Configure daily reports for multiple clients

  1. On the All Devices view, go to Settings > Client Reports > Server Client Report Settings
  2. On the Daily Reports tab, select the checkbox to enable the report for each client you want to receive the report

  3. For each selected client:
    1. Enter the Mail to and CC to
    2. To change the days the report is sent, select Change Days, and select the checkboxes for the days you want. By default the reports are sent Monday to Friday.

      The Daily Report contains the Daily Safety Check results for that day so please ensure the Daily Report is configured to run after these results are received.

    3. Select the time each day you want to send the report
  4. Use the Problem Handling section to specify how you want reports that contain check failures to be sent
  5. Add an Alternative e-mail if you selected an problem handling option that uses an alternative email.
  6. Select OK to save and apply

Multiple Email Recipients

When entering multiple email recipients, you can use either commas or semi-colons as delimiters to separate them.

Only one delimiter can be used in a string of email addresses at a time. A mix of commas and semi-colons in a single list results in the non-delivery of the emails.

Multiple Email Recipients examples
Supported you@example.it, me@example.it, everybody@example.it
you@example.it; me@example.it; everybody@example.it
Unsupported you@example.it, me@example.it; everybody@example.it

We use commas as delimiters to separate multiple addresses to avoid any potential problems when the descriptive name entered in the From address contains a comma, we suggest encapsulating this entry in inverted commas ( " " ), this also includes wildcard usage.

For example: "Descriptive, name" <my@address.it> or "#ACCOUNT#" <my@address.it>

Configure daily reports for individual clients

  1. On the Client List, right-click the client and select Edit Client
  2. Select Server Client Report Settings

  3. Select the checkbox for Server Daily Report
  4. Enter the email address where you want to send and copy the report
  5. Select the days and time you want to send the report
  6. Select OK to save and apply