Private Portal Overview

Private Portal is a tool used to catch mail which matches the given criteria of any active policy and place it into the Private Portal App to be actioned by the recipient.


  • Private Portal is only available when using the new UI, which is accessed by logging in to Mail Assure using N-able Single Sign-On (SSO).
  • Private Portal App cannot be branded
  • For trial accounts - Replying from Private Portal is allowed only if the domain of the sending email address (user logged in Private Portal) is in Mail Assure, and the domain ownership is Verified

Private Portal Policies

Policies can be created in the Private Portal then enabled at the Admin, Domain and Email user levels by following the Private Portal Policy Configuration instructions or created and enabled at each user level by following the Private Portal User Level Specific Policy Configuration instructions.

To search the list of created policies, this can be done from the Private Portal Policies page by using the Filtering Policies features.

Managing existing policies (such as enabling, disabling, editing, copying or deleting) can be done at both the Private Portal level and each user level.

Private Portal Logs

The Private Portal Logs page will display a modified Log Search page. This page is pre-set to display messages with a Private Portal status of 'In portal' or 'Expired' over the last 1 week.

Messages received into the Private Portal are kept for 30 days and displayed in the Private Portal Logs. Once the 30 day limit has been reached, the message is recorded as 'Expired' and permanently deleted.

Private Portal App

While a message in the Private Portal, several actions can be taken against it including replying to, and deleting the message.

If you are a Mail Assure Partner's customer, you will also have the functionality to forward messages within the Portal or create and send new messages.

Audit Logs

The Private Portal Audit Logs allow users to track what actions have been taken against individual messages.

Notification Message Templates

When a message which matches a configured Policy is received, it is directed into the Private Portal and a notification email is sent from Mail Assure to the recipient.

Templates for these notification emails can be created from scratch or based on the default template, which can be copied and personalised from the Private Portal Templates page.