Private Portal Logs

The Private Portal Logs page will display a modified Log Search page. This page is pre-set to display messages with a Private Portal status of In portal or Expired over the last 1 week.

To access the Private Portal Logs, in the Admin, Domain or Email level Control Panel, select Private Portal > Private Portal Logs.

Message content can only be viewed in Log search if Archiving is enabled. To view the message content where Email Archiving is not enabled requires logging in to the Private Portal App.

Message Status

The status of messages in the Private Portal Logs can be seen by looking at the content of the Private Portal status column.

Messages in the Private Portal can have one of the following statuses:

• In portal - if the message is still accessible in the Private Portal
• Expired - if the message was available in the Private Portal but has since expired
• Blank - if the message was not sent to the Private Portal and normal delivery was attempted

Message Actions

The actions that can be taken against a message in the Private Portal Logs are:

• Train as spam
• Redeliver archived message
• Download archived message
• Lock user
• Lock identity
• Telnet SMTP test
• Sender callout
• Recipient callout
• Block sender
• Delivery issue log
• View email
• Add and configure identity
• Audit log This action offers the possibility to quickly access the Audit log page from Private Portal Logs for the selected message. The Audit log displays all activity related to the message in Private Portal for audit and control purposes
• Export as .CSV

To apply any of these actions to a message, click the dropdown arrow to the left of the Message ID or tick several messages at once. This action menu can then be found at the top and bottom of the message list.