Recovering data with Backup Manager
All data sources in Backup Manager are recovered according to a general scheme. Please check for additional requirements and settings for the data sources you use.
Critical Restore? We’re not the judge of when a recovery is especially time critical—you are.
Critical Restore is our partner-driven fast escalation process. Just let us know on your initial support call, email, or chat message that a specific recovery is especially time sensitive, and we’ll bring all hands on deck immediately to help you get your customer back up and running ASAP.
For more details please see the Critical Restore FAQ's.
Additional requirements and settings by data source
|Data source||Additional requirements||Pre-recovery settings||Additional recovery settings|
|Files and folders||No||No||No|
||For domain controllers only||No|
|MS SQL databases||Yes
||For master database recovery - stop the SQL Server service||No|
|VMware machines||Yes (for individual file recovery)||Power off the virtual machine if it is going to be overwritten||Server access settings for restore to a new location|
|Hyper-V machines||Yes (for individual file recovery)||Power off the virtual machine if it is going to be overwritten||No|
|MS Exchange databases||The original data stores must be available (for in-place restores)||No||No|
|MS Exchange items||Yes||Yes||Yes (optional)|
|MySQL databases||Yes, for in-place restores
An in-place restore can only be performed only if the following is true:
|Stop the MySQL service||No|
- Install the Backup Manager on the computer or virtual machine you want to recover the data to (if it is not installed there yet)
- Launch the Backup Manager client for the device
- Open the Restore module, and then select a data source from the vertical menu to the left. The selection includes all data sources that have been backed up at least once on the current device.
- Select the backup session you want to restore
- Select the data you want to restore. For some data sources like Files and folders you can expand the file tree and select individual files or directories. For other data sources only the root folder can be selected.
- Specify where to restore the selected data: to the original location or to a new one. Enter the target location, if applicable
- Click Restore and wait until the restore process is completed. You can close Backup Manager in the browser while the recovery is in progress (it will continue in background).
If you want to restore a particular file, enter a complete or partial name into the Search field in the upper-left corner.
- The Search option does not accept wildcards or path names.
- The search is not case sensitive.
- When viewing the search results, you can select the most recent version of a file or expand the list of prior versions.
Choice of target location
Two types of restores can be distinguished:
- In-place restores performed to the original location (the default option). This can be done if the original data is no longer there or if you want to overwrite it with a recovered version. If you choose this option, keep the Restore to field blank.
- Restores to a new location. Specify a path to the target directory in the Restore to field.
The Backup Manager installation folder is not subject to the in-place restore. This helps prevent the loss of settings, so you can be sure your backup data stays safe.
Generally, you can restore data to any of the following locations:
- Your hard drive.
- A removable storage drive mapped as a fixed drive.
- A network share (only for in-place restores). It must be available during the restore (it is not possible to restore data if the target computer has entered the sleeping mode or got disconnected from the local network). Also your user account must have read and write access to the target folder.
Skip files that have not changed
You can let Backup Manager skip content checks for files which properties have not changed since the selected backup session. This helps optimize data processing operations and reduces restore times.