Start a Remote access session from Assets view

By using the Remote Access (Take Control) feature, you can ensure a smooth and efficient troubleshooting process, enhancing customer satisfaction without disrupting their workflow.

Start a Remote Access session from the Assets view Actions menu

  1. Navigate to the Assets view.
  2. (Optional) Select a custom view or apply a custom filter.
  3. Locate the target asset, and select the Actions menu.
  4. Choose Remote Access.
  5. Take Control opens and connects to the target asset.

Start a Remote Access session from the Asset details overlay

  1. Navigate to the Assets view.
  2. (Optional) Select a custom view or apply a custom filter.
  3. Locate the target asset, and select the row (not a link in the row).
  4. The Asset details overlay opens from the right.
  5. Select the Actions menu.
  6. Choose Remote Access.
  7. Take Control opens and connects to the target asset.

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