Deploy Connect2Help using rules

Deploy the Connect2Help tray tool automatically to multiple customers or managed devices using N-central's Scheduled Task profiles and Rulesconfigured at the Service Organization level.

Deploy the Connect2Help tray tool automatically by completing two steps:

• Create a scheduled task profile

• Create a rule to deploy the task

Prerequisite:

• Add the Connect2Help installation software to the Script/Software Repository.

Create a scheduled task profile

1. Go to Configuration > Scheduled Tasks > Profiles in N-central.
2. Select Add then enter a Name and Description.
3. Choose Add > Push Third Party Softwarein the Details tab.
4. Enter a descriptive Task Name.
5. Select Use LocalSystem Credentials in the Details tab to use the local system account for system-wide access.
6. Select From Software Repository for the Location of the Connect2Help installation software.
7. Select the Connect2Help installer file from the Repository Item drop-down.
8. Choose the Schedule tab then set when to install the tool.
9. Select Save, then Save again.

Create a rule to deploy the task

1. Go to Configuration > Monitoring > Rules in N-central.
2. Click Add then enter a descriptive Name.

3. In the Devices to Target tab, select the device filters to apply the rule.

4. Select the Scheduled Task Profiles tab then choose the Scheduled Task Profile that you created.

5. Choose the Grant Customers/Sites Access tab then select the Customers or Sites allowed to use the Rule.
6. Select Save.

Optional: Use separate rules for different configurations

If you need different configurations for Customers or Sites (for example, different links), create separate rules at the Customer level instead of the Service Organization level.