Sign in to n-able.app to access Ecoverse

Use the N-able application, n-able.app, to access Ecoverse capabilities across supported environments. View devices and perform supported security and management tasks.

Access the portal at https://n-able.app/. The portal requires sign-in.

Requirements

To use n-able.app, you need:

  • An active N-able Login associated with the appropriate customer or organization.
  • An N-able product environment connected to Ecoverse.
  • Permissions for the organizations, devices, and features you want to access.

For N-central, your N-able Login must be associated with the applicable N-central user account.

Sign in and select an organization

  1. Go to https://n-able.app/.
  2. Sign in with your N-able Login.
  3. Select the required organization or customer.

    N-able application with the customer or organization selected expanded.

  4. Select a feature from the left navigation.

    N-able application with the left navigation expanded to show Ecoverse features.

Organizations are displayed based on their N-able business account association. An organization can include supported assets from multiple connected N-able environments.

Troubleshoot access

When an organization, device, or feature is missing:

  1. Confirm that you signed in with the correct N-able Login.
  2. Confirm that your login is associated with the correct organization.
  3. Verify that the source N-able environment is connected to Ecoverse.
  4. Confirm that your role has permission to use the feature.
  5. Confirm that the feature is licensed and enabled for the environment.
  6. Sign out and sign back in after changes to permissions or account associations.

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