Configure N-ableN-central with HaloPSA

After HaloPSA is set up, the next step is to integrate N-able N-central with HaloPSA

through the PSA Configuration feature in N-able N-central.

1. Set up the HaloPSA integration in N-able N-central.

   After HaloPSA is integrated with N-able N-central, more menu items appear under PSA Integration in the navigation pane:

   • Customer Mapping
   • Device Class Mapping
   • Export Devices
   • Ticketing

2. Map customers.
   Before devices can be exported to HaloPSA and tickets can be created, customers must be mapped. Mapping allows you to tie N-able N-central customers to their respective HaloPSA customers.
   The HaloPSA database automatically populates the list of available HaloPSA customers.
3. Map device classes.
   
4. Export Devices.
   Set up an export profile in N-able N-central to allow devices to be exported to HaloPSA for ticketing.
5. Set up a Ticketing Recipient.
   Set up a ticket recipient to get HaloPSA tickets to appear in N-able N-central.
6. Set up N-able N-central Notifications to update ticket status.
   Set up notifications in N-able N-central to update the ticket status when the status of a service returns to Normal.