Submit session feedback with logs to N-able support

Windows Technician Console only

Technicians can create a session report for any issues encountered during a remote session, from the Technician Console. The report is automatically sent to N-able support, along with log files from both devices in the remote session.

This process does not replace raising a support case. Once you have submitted a report, you will be provided with a report number to be included in the issue details when you open a support case.

Submitting the feedback report

1. During the remote session, open the Preferences Menu and select Submit Feedback with Logs.

   

2. The Submit Feedback dialog opens, enter details of the issue and select Send Feedback.

   

3. Record the report number, open a support case, and include the report number in the issue details.