Generate a new PIN code for a specific technician or department
Before starting a support session, you can generate a PIN code and assign it to a technician or department. Open the Technician Console to get started.
- From the Technician Console Window, select Show Advanced Options.
- Click Change to select the queue for the request.
- Select a Department or Technician, and click OK.
The request is sent to the selected technician or department.
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