ERROR CODE

31

ERROR SUMMARY

31 = ERROR_GEN_FAILURE = 31

ERROR INSTRUCTIONS

This is a generic Bitdefender error.  Please try uninstalling then reinstalling Managed Antivirus.

The reinstall process is covered in the Help section: Managed Antivirus > Bitdefender Engine - Error Codes and Troubleshooting > Remove then Reinstall and here.

 

ERROR CODE

112

ERROR SUMMARY

112 = ERROR_DISK_FULL = 112, // There isn't enough space on the disk for the product to be installed

ERROR INSTRUCTIONS

Free up disk space on the device then try to redeploy Managed Antivirus. 

 

ERROR CODE

183

ERROR SUMMARY

183 = ERROR_ALREADY_EXISTS = 183, // Installer.exe is already running or the product has already been installed. This code is also returned when an older version of the product is run over a newer version.

ERROR INSTRUCTIONS

Run the Bitdefender Managed Antivirus Removal Tool in Safe Mode and try to redeploy Managed Antivirus.

The Clean Uninstall process is covered in the Help section: Managed Antivirus > Bitdefender Engine - Error Codes and Troubleshooting > Clean Uninstall and here.

 

ERROR CODE

1003

ERROR SUMMARY

1003 = ERROR_CAN_NOT_COMPLETE = 1003, // The product configuration could not be run at the end of the installation

ERROR INSTRUCTIONS

Please try uninstalling then reinstalling Managed Antivirus.

The reinstall process is covered in the Help section: Managed Antivirus > Bitdefender Engine - Error Codes and Troubleshooting > Remove then Reinstall and here.

 

ERROR CODE

1151

ERROR SUMMARY

1151 = ERROR_APP_WRONG_OS = 1151, // Unsupported operating system.

ERROR INSTRUCTIONS

This error usually occurs where the Operating System is not supported, or it does not have the latest Windows updates installed. Please ensure the device is running a supported and updated version of Windows.

 

ERROR CODE

1223

ERROR SUMMARY

Installation was cancelled

ERROR INSTRUCTIONS

This error is normally returned when another full version of Bitdefender is installed on the device. Please run the Bitdefender uninstall tool, reboot the device then retry installing Managed Antivirus.

 

ERROR CODE

1314

ERROR SUMMARY

1314 = ERROR_PRIVILEGE_NOT_HELD = 1314, // The installer was run under a user with insufficient privileges.

ERROR INSTRUCTIONS

Ensure the Managed Antivirus Master service is running as SYSTEM in the Services Console (services.msc). Uninstall then reinstall Managed Antivirus.

The reinstall process is covered in the Help section: Managed Antivirus > Bitdefender Engine - Error Codes and Troubleshooting > Remove then Reinstall and here.

 

ERROR CODE

1327

ERROR SUMMARY

ERROR_ACCOUNT_RESTRICTION = 1327, // The installer was run under safe mode.

ERROR INSTRUCTIONS

Check the device is not in Safe Mode when attempting to install Managed Antivirus.

 

ERROR CODE

1613

ERROR SUMMARY

1613 = ERROR_INSTALL_PACKAGE_VERSION = 1613, // Wrong Windows Installer version installed on the machine.

ERROR INSTRUCTIONS

Ensure all Windows updates are applied, and the latest version of Windows installer is on the device and active.  Please be aware that company GPO policies may be in place that leave portions of the Windows Installer disabled. 

 

ERROR CODE

1618

ERROR SUMMARY

1618 = ERROR_INSTALL_ALREADY_RUNNING = 1618, // Another installation is in progress.

ERROR INSTRUCTIONS

An .msi may be in the process of installing another program. Please wait for this installation to finish. If no installations are currently running, reboot the device and the program should attempt to automatically install again. 


To reboot the device from the Dashboard north pane: right-click on the Device (or from the Server or Workstation drop-down) > Reboot > Now or Later. This is covered in the Help section: Remote Monitoring and Management > Managing Devices and Checks > Reboot Now or Later

 

ERROR CODE

1627

ERROR SUMMARY

UNKNOWN

ERROR INSTRUCTIONS

This is a general error.  Please attempt to clean-up the machine, removing any traces of Bitdefender from the registry and temp directories. Run the Uninstall tool in safe mode.

 

ERROR CODE

2250

ERROR SUMMARY

2250 = ERROR_NOT_CONNECTED

ERROR INSTRUCTIONS

The Bitdefender security service (EPSecurityService) was not running on the computer when sending the request. Possible causes:


·         A product update restarted the service

·         Windows shutdown, or was in the process of shutting down

·         EPSecurityService crashed. If the service crashes more than 3 to 6 times in a short period of time, it stays down for one-hour before trying to start again.


Rebooting the device may alleviate this issue. To reboot the device from the Dashboard north pane: right-click on the Device (or from the Server or Workstation drop-down) > Reboot > Now or Later. This is covered in the Help section: Remote Monitoring and Management > Managing Devices and Checks > Reboot Now or Later

 

ERROR CODE

3010

ERROR SUMMARY

3010 = ERROR_SUCCESS_REBOOT_REQUIRED = 3010, // Error code returned when installer runs silent and it needs reboot to finish its maintenance process. Cases when installer might ask for a reboot: when removing 3rd party AV products, after scan before install, after a repair/modify/uninstall operation.

ERROR INSTRUCTIONS

A reboot might help in this case, although the program should have already tried it.  Please try running the Bitdefender uninstaller, search the registry for any remaining traces of Bitdefender and remove.  Reboot the machine and perform a reinstall.

The Clean Uninstall process is covered in the Help section: Managed Antivirus > Bitdefender Engine - Error Codes and Troubleshooting > Clean Uninstall and here.


To reboot the device from the Dashboard north pane: right-click on the Device (or from the Server or Workstation drop-down) > Reboot > Now or Later. This is covered in the Help section: Remote Monitoring and Management > Managing Devices and Checks > Reboot Now or Later

 

ERROR CODE

3017

ERROR SUMMARY

3017 = ERROR_FAIL_REBOOT_REQUIRED = 3017, // A restart action is pending as a result of another maintenance (install, repair, modify, uninstall) operation that required restart in order to finish correctly. The error code indicates that the current maintenance operation cannot continue until restart is performed. Another case when this code is returned is when the repair or uninstall fails and will try again after a reboot.

ERROR INSTRUCTIONS

This error is similar to error code 3010.  A reboot of the machine may help, although we have tried to reboot once before presenting this message. Uninstall Managed Antivirus and reinstall if problems persist.

The Clean Uninstall process is covered in the Help section: Managed Antivirus > Bitdefender Engine - Error Codes and Troubleshooting > Clean Uninstall and here.


To reboot the device from the Dashboard north pane: right-click on the Device (or from the Server or Workstation drop-down) > Reboot > Now or Later. This is covered in the Help section: Remote Monitoring and Management > Managing Devices and Checks > Reboot Now or Later

 

ERROR CODE

17000

ERROR SUMMARY

17000 = Engine returned a success code but we couldn't connect to the Bitdefender COM Object.

ERROR INSTRUCTIONS

Ensure the client is installing with an administrator account and that the credentials used for installation are part of the following group:

 

Control Panel > Administrative Tools > Local Security Policy > Local Policies > User Rights Assignment > Load and unload device drivers

 
If this does not resolve the issue, please run the Bitdefender Managed Antivirus Removal Tool in Safe Mode and try to redeploy.

The Clean Uninstall process is covered in the Help section: Managed Antivirus > Bitdefender Engine - Error Codes and Troubleshooting > Clean Uninstall and here.

 

ERROR CODE

18000

ERROR SUMMARY

18000 = Unknown

ERROR INSTRUCTIONS

This error should only be seen on older agents when there is a problem with the device upgrading to a recent version of Managed Antivirus.  Uninstalling then reinstalling Managed Antivirus should alleviate the problem.

The reinstall process is covered in the Help section: Managed Antivirus > Bitdefender Engine - Error Codes and Troubleshooting > Remove then Reinstall and here.