The Web Protection Policy Whitelist allows access to the specified IP Addresses and URLs regardless of their categorization. You can add items to your Whitelist via the Web Protection Policy or using the South-pane Web tab.

To allow URLs / IP Addresses via the Web Protection Policy:

  1. In the Whitelist section, select Add

  2. You have the choice to add one or multiple URLs / IP Addresses

    You must use the Supported URL / IP Address format when you enter URLs and IP Addresses.

    Add a single URL / IP Address
    1. Enter the URL / IP Address in the URL field
    2. Optionally, select the magnifying glass search button to view the categorization and reputation of the URL / IP Address

      If you think the URL / IP Address is categorized incorrectly, you can report an error.

    3. Select the green check icon to add the URL / IP Address to the list and to clear the URL field ready for the entry of another URL
    4. Optionally, enter more URLs / IP Addresses
    Add multiple URLs / IP Addresses using bulk import
    1. Create a CSV file or a TXT file with one URL / IP Address per line
    2. Select File and go to the file location or drag and Drop File Here
  3. Select Save

    The new URLs / IP Addresses display on the list.

  4. You can manage the URLs and IP Addresses on the list. Select the target URL or IP Address in the list and then select Edit or Remove.

Supported URL / IP Address formats

When you add URLs / IP Addresses to your Whitelist or Blacklist using the individual or bulk import method, you must use the following formats:

  Format information Example
URL Use three-part URL notation (x.x.x) for HTTP/HTTPS protocols

Asterisk wildcards (*) are only supported at the start of the URL string



IP Address Use four-part notation (x.x.x.x)

To add a range of IP addresses use CIDR (Classless Inter-Domain Routing) or separate two IP addresses with a hyphen (-) to indicate a range

For more information about Web Protection mapping details, see Web Protection Character and Address Mapping.

Report a categorization or reputation error

If you think the URL / IP Address is categorized incorrectly or the reputation assigned is not correct, you can select the option to submit a change reqest. This option opens the Change Request page where you can enter your request.

Before you proceed with your request, we recommend you double-check the entered URL / IP Address. The following are best practices when entering a URL:

  • A leading http:// is not required
  • A leading www.is not required
  • http::/yoursite.commay result in a classification review, but the automated system will not be able to respond if there is a typo in the URL entry
  • Extraneous leading spaces or tabs could cause an issue: " yoursite.com"
  • There is no need to enter all the URL variations—one generic example will suffice

Due to request processing, there may be a delay between submitting an error and its implementation within Web Protection. For example, the re-classification process for a URL may take up to 48 hours to process after it is submitted.