Service Desk (Legacy)

N-sight RMM supports existing Service Desk integrations only. You can no longer integrate or reintegrate N-sight RMM and Service Desk.

Centralize your customer service and get a 360 view on managing, responding and resolving customer issues seamlessly.

Service Desk provides you with a fully hosted helpdesk tool to support your clients, all setup from your dedicated N-sight RMM.

You can now deliver superior customer support the easy way!

  • Browser-based platform - no local software to download and support staff can access the platform on any device, wherever they've got a connection
  • No maintenance or admin overheads updates automatically to latest versions

Provide uncomplicated customer support, around the clock

  • Effectively manage tickets and response times, assign tasks to the relevant team members
  • Multi-channel 24/7 engagement and support - website, email, Twitter bringing everything in one place
  • Front end, customizable, self-service support for your clients
  • Deliver superior, powerful reporting, branded as your own

One solution for your support staff, exceptional service for your clients

  • Easy-to-manage ticket queue and assignment
  • Route incoming emails as Service Desk tickets to the right person - no more lost tickets
  • Mobile Apps available for iOS an Android, including
    • Scheduling of field site visits with GPS coordination, mileage and time tracking capabilities
    • Optionally enable location tracking for use in the web app
    • Create, search, filter and update Service Desk tickets
    • View customer information, contacts and related tickets
  • Two-Factor Authentication for additional security
  • Implement a unique sub-domain during set-up, providing your customers with a seamless experience via your existing website
  • Time tracking facility means you can keep track of the time spent on a ticket, add notes to a ticket and make sure you’re billing correctly
  • Simple asset management - easily import customer devices and sites; associate tickets to assets; track tickets and volumes against specific assets and export data in an easy to understand CSV.

N-sight RMM user access to, and usage of this feature is dependent upon the permissions associated with their role.