Service Desk (Legacy)
N-sight RMM supports existing Service Desk integrations only. You can no longer integrate or reintegrate N-sight RMM and Service Desk.
Centralize your customer service and get a 360 view on managing, responding and resolving customer issues seamlessly.
Service Desk provides you with a fully hosted helpdesk tool to support your clients, all setup from your dedicated N-sight RMM.
You can now deliver superior customer support the easy way!
- Browser-based platform - no local software to download and support staff can access the platform on any device, wherever they've got a connection
- No maintenance or admin overheads updates automatically to latest versions
Provide uncomplicated customer support, around the clock
- Effectively manage tickets and response times, assign tasks to the relevant team members
- Multi-channel 24/7 engagement and support - website, email, Twitter bringing everything in one place
- Front end, customizable, self-service support for your clients
- Deliver superior, powerful reporting, branded as your own
One solution for your support staff, exceptional service for your clients
- Easy-to-manage ticket queue and assignment
- Route incoming emails as Service Desk tickets to the right person - no more lost tickets
- Mobile Apps available for iOS an Android, including
- Scheduling of field site visits with GPS coordination, mileage and time tracking capabilities
- Optionally enable location tracking for use in the web app
- Create, search, filter and update Service Desk tickets
- View customer information, contacts and related tickets
- Two-Factor Authentication for additional security
- Implement a unique sub-domain during set-up, providing your customers with a seamless experience via your existing website
- Time tracking facility means you can keep track of the time spent on a ticket, add notes to a ticket and make sure you’re billing correctly
- Simple asset management - easily import customer devices and sites; associate tickets to assets; track tickets and volumes against specific assets and export data in an easy to understand CSV.