Configure alerts for servers

In N-sight RMM, you can configure if email or SMS alerts are generated when a problem is reported (check fails or server goes overdue) and you can set up subsequent recovery alerts when the problem is resolved.

The recovery Alert is useful when used with an email based ticketing system to close the ticket for the Check outage or to make any on-call technicians aware of the change to the Check status.

You have full control over when these notifications are generated and their delivery method (email and/or SMS). You can configure Check Alerts at the global level using the default alert policy, or at the device level and check level as shown below.

You can configure whether Servers generate an alert when they fail to report into N-sight RMM and are classified as overdue.

Device level

To configure alerts for a server:

  1. On the N-sight RMM Dashboard North-pane, select the device
  2. Go to the Checks tab in the South-pane
  3. Use the Alert Columns drop-down menu to tick the Alert types you want to display in the Checks tab

    show_alerts_checks

  4. For the target check, tick the alert type boxes to set the alert types you want to use when the check fails or is recovered

    show_alerts_checks

  5. Click Save to apply

Check level

To configure alerts when you add a check:

  1. On the N-sight RMM Dashboard North-pane, select the device
  2. Go to the Checks tab in the South-pane
  3. Click Add Check
  4. Select the frequency of Add 24x7 Check or Add DSC Check
  5. Choose the Check and configure thresholds
  6. Use the Alert Settings drop-down menu to select the Outage Alerts and Recovery Alerts for the check

    check_alert

  7. Select OK to save and apply

To configure alerts when you edit a check:

  1. On the N-sight RMM Dashboard North-pane, select a device
  2. Go to the Checks tab in the South-pane
  3. Right-click the target check and select Edit Check
  4. In the edit dialog, use the Alert Settings drop-down menu to select the Outage Alerts and Recovery Alerts for the check
  5. Select OK to save and apply

Server Overdue alerts

To configure if Servers generate an alert when they are overdue:

  1. On the N-sight RMM Dashboard Servers tab, use the Columns drop-down menu to tick the Alert types you want to display in the list

    show_alerts_checks

  2. For one or more servers, tick the alert type boxes to set the alert types you want to use when the server is overdue and has failed to report into N-sight RMM

    Alert typeDeliveryIconGenerated when:

    Data Overdue

    Email

    email_fail

    Server goes overdue

    SMS

    sms_fail

    Where Data Overdue is configured, Data Received Alerts are automatically sent once the device is back online
  3. Click Save Changes to apply

Single Alert on Daily Safety Check failure

Rather than send a notification every time a specific check fails, Daily Safety Check failures only generate and send a single notification when that check initially fails until the Check passes.

Clearing a check, which then subsequently fails will also not resend an alert.