Reprocess Failed Patches

Where a patch fails to install, you can attempt to reprocess it on one (Patches tab) or more devices (Patch Management for Windows Workflow or Approval Policy). After selecting the action the patch status in the Device's Patches tab changes from Failed to Pending. The patches are reprocessed and remediated according to the configured policy schedule (unless otherwise selected in the Patch Management Workflow) or where patch deployment is more urgent, manually initiate patch installation.

Patch Management Workflow (Multiple Devices)

  1. Log into the Dashboard
  2. Go to Settings > Patch Management > Management Workflow
  3. Search through the Approval Policy and select the target patch, to make its identification easier we recommend filtering by Patch Name and/or Filter by Status.
  4. Click Proceed
  5. Choose Reprocess failed
  6. Click Next to choose the entity the action is to apply to (overall device type -Server or Workstation - down to the Client or Site level)
  7. Click Next again to use the existing installation schedule or create a specific schedule for this patch
  8. Apply

Patches tab (Individual Device)

  1. Log into the Dashboard
  2. Select the target device in the North-pane
  3. Go to its South-pane Patches tab
  4. Select one or more patches in the Failed section (use Shift and left-click to choose a range of patches or Control and left-click for specific patches)
  5. Right-click on one of the selection (or from the Patch drop-down)
  6. Select Reprocess Failed
  7. OK to exit and save