Configure the Network Device Alerts Mail Templates
Configure the Network Device Alerts mail templates to ensure the email notifications sent from the All Devices view match your requirements.
We recommend you make a copy of the default template before making any template changes.
To configure the Network Device Alerts Mail Templates:
-
On the All Devices view, go to Mail Templates > Network Device Monitoring > Error Alert Mail or Alert Recovery Mail.
- Enter the From address the Reports are to come from. We recommend you use the format, Descriptive Name <Email Address>, to ensure acceptance by all email clients.
If you use a custom From address in a mail template, you must ensure the address exists. If the From address does not exist, our sender verification check may fail. For reference, the default mail server for the From address is alert@remote.management.
- Enter the information for the Subject line, Plain Text Message, and HTML Text message.
All content changes must be applied to both the Plain Text Message and the HTML versions.
- Click OK to save.
You can use substitution strings in the email template. See the Substitution String information below or see Mail Template Substitution Strings .
HTML Body Editor
When you edit the body of the email, you can change both the Plain Text and HTML versions. For greater flexibility, when you configure the HTML version of the template there is a visual WYSIWYG (What You See Is What You Get) and an HTML Source editor.
To use the HTML Source Editor:
- Click the HTML button above the HTML body.
- Edit the HTML in the to open the HTML Source Editor.
- Click Update to save and return to the Mail Template dialog.
- Review the HTML changes in the WYSIWYG editor.
- After making any further changes click OK to save the template.
Substitution Strings (Wildcards)
Substitution strings replace the wildcard entered in the template with the corresponding value from the database so you can replace generic terms and provide a more personalized message containing your Client's details and other information.
Templates support substitution strings in their From address, Subject line and Body (both text and HTML).
To include substitutions strings in a template:
- In the template you are configuring, select where to add the string in the template's From address, Subject line or Body.
- Choose the substitution string from the drop-down. Only those supported in the selected template field are displayed.
- Click Insert Code to insert the string at the selected spot.
- Click OK to save the template.
If you add substitution strings in the template body, we recommend you insert the string in the Plain Text Message and the HTML versions.
The following substitution strings are available in the Network Device Alerts Mail templates:
| Variable | Substitution String | Supported in From address? | Supported in Subject line? | Supported in Body? | Note | Example |
|---|---|---|---|---|---|---|
| Account Name | #ACCOUNT# | Yes | Yes | Yes | MSP Name | My MSP dashboard
|
| Client Name | #CLIENT# | Yes | Yes | Yes | Client Name | Abertay Pharmaceuticals
|
| Site Name | #SITE# | Yes | Yes | Yes | Site Name | Head Office
|
| Device Name | #DEVICE# | Yes | Yes | Yes | Device Name | SNMP_Switch
|
| Test Result(s) | #CONTENT# | No | No | Yes | Output from all Checks | Interface Check - Slot: 0 Port: 2 Gigabit - Level, Slot: 0 Port: 4 Gigabit - Level, Slot: 0 Port: 5 Gigabit - Level, Slot: 0 Port: 6 Gigabit - Level, Slot: 0 Port: 7 Gigabit - Level, Slot: 0 Port: 8 Gigabit - Level
SNMP Check - System Name - 9b2c86b7-d09c-4e69-a492-012094f91f06.sysName
SNMP Check - Device - sysUpTime - a77a703f-42dd-4ca2-a9db-e7cb0d8b048b.sysUpTime
|
SPF Records and the Allowed List
Changes to the template From address, for example to an email address from your domain, can result in the email being classified as coming from a spoofed domain.
If you use Sender Policy Framework (SPF) and a custom From address for Alerts and Reports, we recommend you Configure DNS Records for N-sight RMM email notifications
If you have an email security firewall in place, we recommend you allow our mail server for N-sight RMM.
From Address Format
The All Devices view supports the use of commas as separators when you configure multiple email recipients. If the From address contains a descriptive name with a comma, or the possibility of a comma when using substitution strings, we recommend you encapsulate the name in inverted commas " ". For example:
- "Descriptive, name" <my@address.rmm>
- "#ACCOUNT#" <my@address.rmm>
- "#CLIENT#" <my@address.rmm>
If you use a custom From address in a mail template, you must ensure the address exists. If the From address does not exist, our sender verification check may fail. For reference, the default mail server for the From address is alert@remote.management.