Setup the Alerting Mail Templates

  1. Log into the Dashboard.
  2. Go to Mail Templates.
  3. Choose the Monitoring type to configure the Mail Templates for from Server, Workstation, Network Devices and Service.
  4. Select the Alert and Recovery Mail Templates to modify.
  5. Change the From, Subject line, Plain Text Message and HTML message to match the ticketing system requirements.
  6. Mail Templates supports the use of wildcards to populate information in these fields, please refer to the Mail Template Substitution Strings section.

    Where your ticketing solution requires XML code in the email, you can enter this in the plain and HTML content fields.

  7. OK to save and apply.
  8. Repeat Steps 3 to 6 to configure all required Mail Templates.