Backup & Recovery Status Notifications

To offer an enhanced solution, standalone Cove Data Protection (Cove) replaced Backup & Recovery. Where Backup & Recovery has been enabled and continues to be so for devices, the options presented here are still available.

If Backup & Recovery options are not present in your N-sight RMM, you need to use Cove.

To start a 30-day free trial of Cove, click the app switcher in the Product bar, and select Cove Data Protection (Cove).

In addition to the Dashboard based Backup & Recovery Checks and Reports, we have included the option to send a daily or weekly backup status email for specific devices. Configured through the device’s Backup Manager, these notification provides an at a glance view of its backup status and can be sent to any specified recipients, including end customers.

Please note that the option to configure status notifications is not available for workstations or laptops using Backup & Recovery Documents.

To launch the Backup Manager for a device:

On the computer

  • Go to Start > All Programs > Backup & Recovery > Backup Manager

    • Or,

  • Click on the desktop's Backup Manger icon (where available)

From the Dashboard

  1. Right-click on the target device in the North-pane of the Dashboard (or from the Server, Workstation or Device drop-down)
  2. Select Backup & Recovery > Open Backup Manager

Configure Notifications

  1. Navigate to Preferences in the Backup Manager
  2. Select General in the left-hand menu
  3. In the Backup dashboard settings section, enter one or more email addresses (divided by semi-colon)in the Send To field

    4. email1@domain.com;email2@domain.com

  4. Select the Frequency of the notification using the drop-down menu, select from:
    • Daily
    • Every Wednesday and Saturday
    • Saturday
    • Never
  5. Save to apply

The language used in the email is based on the Language Settings set in the General backup preferences section

Once configured, the recipients will receive the Backup Status email between 08:00 and 12:00 on the selected days. This notification provides a detailed overview including

  • the selected size
  • the date of the last successful backup and its status
  • the status of the LocalSpeedVault and the Remote Server (where enabled for that device)

To ensure the overall status may be checked at a glance, we have used the following color coding:

Color Description
Green Completed successfully
Yellow In progress
Amber Completed with errors
Red Failed, Aborted, Interrupted, Not started, Over quota
Grey Unknown result

Notification From Email Address

Please be aware that the notification email will come from: donotreply@backup.management

To avoid any potential spam filtering issues and to ensure these notifications are successfully received we recommend adding this domain to any Allow-lists

Example Success Notification:

Example Failure Notification: