Autotask Dashboard

In addition to using the All Devices view, you can view all tickets and add notes to them using Autotask, which is accessible directly from their website or by navigating via a Dashboard link. At the login prompt, you must enter your Autotask credentials.

Using the Autotask Dashboard you can also Manage tickets through Workflow Rules.

If you add notes to a ticket using Autotask, the changes are communicated to N-sight RMM with the outage ticket updated accordingly.

• Any information added in Autotask and updated in the All Devices view will reflect the Autotask timezone not the N-sight RMM timezone.
• Any information added using the All Devices view is reported in Autotask under their timezone.

For more information about Autotask and its configuration, see the Autotask Help System.

Autotask uses pop-up windows. To avoid potential problems viewing tickets, we recommend you Allow pop-ups for Autotask.