If your Autotask settings change, you can update your login settings using the N-sight RMM Dashboard. For example, you would need to update the login settings if your integration was configured before April 2020 with a non-API member user that you must update to ensure systems communication, or the password for the user associated with the integration was changed.
- On the N-sight RMM Dashboard, go to Settings > PSA Integration > Configure Login
- Enter the updated information
- Select Validate to ensure the settings are valid
- Select OK to apply
Updating Autotask Credentials
Password: configurable post-setup
Username: non-configurable post-setup
To change the Autotask username post-integration, you must first uninstall then setup the integration.