Agent Communication URLs

Firewalls

Depending on the company's security policy a firewall or other web monitoring software may be deployed to filter internet connections. As such, and to avoid any potential Agent communication issues, we would suggest allowing the following URLs in the firewall or software over ports 80 and 443.

Deep Packet Inspection

The network’s firewall or Virtual Private Network (VPN) may incorporate Deep Packet Inspection (DPI), an intelligent firewalling feature designed to examine all network traffic (including SSL) that passes through the firewall.

DPI examines all elements of these data packets and depending on the aggressiveness of this inspection, it may potentially interfere with the operation and performance of our Agent and associated modules by blocking of delaying communication with our systems.

To avoid DPI interfering with our systems, we would suggest adding a rule to exclude or disable DPI for our traffic (where DPI is enabled on the firewall).

These configuration settings vary from vendor to vendor and are documented in their support material.

Web Protection and Packet Inspection

Despite the duplicate inspection of each packet, the use of two packet inspectors (including Web Protection) on the same network should not significantly impact on performance if the inspectors use different drivers.

However, conflicts will occur if both inspectors attempt to use the same driver to examine the packets. Due to the potential performance issues, we would recommend disabling Web Protection on those networks where the DPI component leverages the same driver as Web Protection.

Agent Upload URLs

All Agents, regardless of Operating System, report back to the Dashboard over the relevant upload* URL for their territory and download any Agent or Feature updates from the "Agent and Feature Downloads" address for their region.

Agent and Feature Downloads

To provide consistent, high availability and high speed downloads of the Agent and other supporting software we utilize Amazon's CloudFront Global Edge Network for multiple geographically located download addresses.

This Agent and features download address is served by a range of IP addresses (making use of the full capability of Amazon's delivery network) and if you need to allow their IP addresses in your firewall; the current set of Amazon IP addresses are available from https://ip-ranges.amazonaws.com/ip-ranges.json; simply filter for entries marked CLOUDFRONT.

Please note that CloudFront is strictly used for downloading software only, it is not used in any other capacity to receive or host data.

Real-time Monitoring

The Monitoring Agents (from Window Monitoring Agent 9.10, Mac Agent 2.0 and Linux Agent 2) utilize an improved Check component as part of real-time monitoring which primarily communicates to our servers over cannonball-*-push.logicnow.us and checks-*.system-monitor.com. To facilitate the successful operation of these Agents, please ensure the below URLs are reachable from any devices these Agent are installed on.

Windows Antivirus Update Check

In addition to the above regional URLs, Windows Monitoring Agent 10.6.0 (and later) require access to the following URL for the Antivirus Update Check: https://dg5bj97jvb67q.cloudfront.net

URLs and IP Addresses

Territory Agent Upload URLs Agent and Feature Downloads Real-time Monitoring
Americas upload1.am.remote.management rm-downloads-us.logicnow.com checks-api.us.system-monitor.com
upload2.am.remote.management   cannonball-us-west-2-push.logicnow.us
upload3.am.remote.management    
upload4.am.remote.management    
 
Asia upload1asia.system-monitor.com rm-downloads-apac.logicnow.com checks-api.apac.system-monitor.com
upload2asia.system-monitor.com   cannonball-us-west-2-push.logicnow.us
upload3asia.system-monitor.com    
upload4asia.system-monitor.com    
 
Australia upload1.system-monitor.com rm-downloads-apac.logicnow.com checks-api.apac.system-monitor.com
upload2.system-monitor.com   cannonball-ap-southeast-2-push.logicnow.us
upload3.system-monitor.com    
upload4.system-monitor.com    
 
Europe upload1europe1.systemmonitor.eu.com rm-downloads.logicnow.com checks-api.emea.system-monitor.com
upload2europe1.systemmonitor.eu.com   cannonball-eu-west-1-push.logicnow.us
upload3europe1.systemmonitor.eu.com    
upload4europe1.systemmonitor.eu.com    
 
France (FR) upload1france.systemmonitor.eu.com/ rm-downloads.logicnow.com checks-api.emea.system-monitor.com
  upload2france.systemmonitor.eu.com   cannonball-eu-west-1-push.logicnow.us
  upload3france.systemmonitor.eu.com    
  upload4france.systemmonitor.eu.com    
 
France1 upload1france1.systemmonitor.eu.com rm-downloads.logicnow.com checks-api.emea.system-monitor.com
  upload2france1.systemmonitor.eu.com   cannonball-eu-west-1-push.logicnow.us
  upload3france1.systemmonitor.eu.com    
  upload4france1.systemmonitor.eu.com    
 
Germany upload1germany1.systemmonitor.eu.com rm-downloads.logicnow.com checks-api.emea.system-monitor.com
upload2germany1.systemmonitor.eu.com   cannonball-eu-west-1-push.logicnow.us
upload3germany1.systemmonitor.eu.com    
upload4germany1.systemmonitor.eu.com    
 
Ireland upload1ireland.systemmonitor.eu.com rm-downloads.logicnow.com checks-api.emea.system-monitor.com
upload2ireland.systemmonitor.eu.com   cannonball-eu-west-1-push.logicnow.us
upload3ireland.systemmonitor.eu.com    
upload4ireland.systemmonitor.eu.com    
 
Poland upload1poland1.systemmonitor.eu.com rm-downloads.logicnow.com checks-api.emea.system-monitor.com
upload2poland1.systemmonitor.eu.com   cannonball-eu-west-1-push.logicnow.us
upload3poland1.systemmonitor.eu.com    
upload4poland1.systemmonitor.eu.com    
 
United Kingdom upload1.systemmonitor.co.uk rm-downloads.logicnow.com checks-api.emea.system-monitor.com
upload2.systemmonitor.co.uk   cannonball-eu-west-1-push.logicnow.us
upload3.systemmonitor.co.uk    
upload4.systemmonitor.co.uk    
 
United States upload1.systemmonitor.us rm-downloads-us.logicnow.com checks-api.us.system-monitor.com
upload2.systemmonitor.us   cannonball-us-west-2-push.logicnow.us
upload3.systemmonitor.us    
upload4.systemmonitor.us