Agent Communication URLs

Since a firewall or other web monitoring software may filter internet connections, to avoid potential Agent communication issues, we recommend you allow the following URLs that require access in the firewall or software over ports 80 and 443.

Also depending on your system configuration, you may need to allow URLs for the following items to ensure N-sight RMM operates as intended:

  • Deep Packet Inspection

    The network firewall or VPN may use Deep Packet Inspection (DPI), which examines all network traffic that passes through the firewall. DPI examines all data packet elements, and it can block or delay communication with our Agent and systems.To avoid DPI interfering with our systems, we recommend you exclude or disable DPI for our traffic if DPI is enabled on the firewall.

    To avoid potential performance issues if two packet inspectors attempt to use the same driver to examine packets, we recommend you disable Web Protection on networks where the DPI component leverages the same driver as Web Protection.

  • Windows Antivirus Update Check

    For the Antivirus Update Check, the Windows Agent requires access to: https://dg5bj97jvb67q.cloudfront.net

  • Persistent connection requirements

    Persistent outbound connections enable you send commands to the Windows Agent to perform actions outside of its schedule—to run an action now in near real-time. For the list of URLs that require access, see Persistent Connection Requirements.

  • Agent and Feature Downloads

    We use Amazon's CloudFront Global Edge Network for multiple geographically located download addresses.

    The Agent and features download address is served by a range of IP addresses and you may need to allow their IP addresses in your firewall. For the current set of Amazon IP addresses, see https://ip-ranges.amazonaws.com/ip-ranges.json and filter for CLOUDFRONT entries.

    CloudFront is strictly used for downloading software. It is not used in any other capacity to receive or host data.

URLs that require access

Territory Agent Upload URLs Agent and Feature Downloads Real-time Monitoring
Americas upload1.am.remote.brmanagement

upload2.am.remote.management

upload3.am.remote.management

upload4.am.remote.management

rm-downloads-us.logicnow.com checks-api.us.system-monitor.com

cannonball-us-west-2-push.logicnow.us

Asia upload1asia.system-monitor.com

upload2asia.system-monitor.com

upload3asia.system-monitor.com

upload4asia.system-monitor.com

rm-downloads-apac.logicnow.com checks-api.apac.system-monitor.com

cannonball-us-west-2-push.logicnow.us

Australia upload1.system-monitor.com

upload2.system-monitor.com

upload3.system-monitor.com

upload4.system-monitor.com

rm-downloads-apac.logicnow.com checks-api.apac.system-monitor.com

cannonball-ap-southeast-2-push.logicnow.us

Europe upload1europe1.systemmonitor.eu.com

upload2europe1.systemmonitor.eu.com

upload3europe1.systemmonitor.eu.com

upload4europe1.systemmonitor.eu.com

rm-downloads.logicnow.com checks-api.emea.system-monitor.com

cannonball-eu-west-1-push.logicnow.us

France (FR) upload1france.systemmonitor.eu.com

upload2france.systemmonitor.eu.com

upload3france.systemmonitor.eu.com

upload4france.systemmonitor.eu.com

rm-downloads.logicnow.com checks-api.emea.system-monitor.com

cannonball-eu-west-1-push.logicnow.us

France1 upload1france1.systemmonitor.eu.com

upload2france1.systemmonitor.eu.com

upload3france1.systemmonitor.eu.com

upload4france1.systemmonitor.eu.com

rm-downloads.logicnow.com checks-api.emea.system-monitor.com

cannonball-eu-west-1-push.logicnow.us

Germany upload1germany1.systemmonitor.eu.com

upload2germany1.systemmonitor.eu.com

upload3germany1.systemmonitor.eu.com

upload4germany1.systemmonitor.eu.com

rm-downloads.logicnow.com checks-api.emea.system-monitor.com

cannonball-eu-west-1-push.logicnow.us

Ireland upload1ireland.systemmonitor.eu.com

upload2ireland.systemmonitor.eu.com

upload3ireland.systemmonitor.eu.com

upload4ireland.systemmonitor.eu.com

rm-downloads.logicnow.com checks-api.emea.system-monitor.com

cannonball-eu-west-1-push.logicnow.us

Poland upload1poland1.systemmonitor.eu.com

upload2poland1.systemmonitor.eu.com

upload3poland1.systemmonitor.eu.com

upload4poland1.systemmonitor.eu.com

rm-downloads.logicnow.com checks-api.emea.system-monitor.com

cannonball-eu-west-1-push.logicnow.us

United Kingdom upload1.systemmonitor.co.uk

upload2.systemmonitor.co.uk

upload3.systemmonitor.co.uk

upload4.systemmonitor.co.uk

rm-downloads.logicnow.com checks-api.emea.system-monitor.com

cannonball-eu-west-1-push.logicnow.us

United States upload1.systemmonitor.us

upload2.systemmonitor.us

upload3.systemmonitor.us

upload4.systemmonitor.us

rm-downloads-us.logicnow.com checks-api.us.system-monitor.com

cannonball-us-west-2-push.logicnow.us

Other required network connections: