Backup Check

The Backup Check queries your client's backup on the days specified to determine the status of the backup. The check ensures that in the event of problems on the client's server, there is a backup to restore from. Depending upon the product the backup information is derived from the product's native log files.

Since the Backup Checks poll the device for the backup results, the results in N-sight RMM are those reported by the Backup software being monitored. If the reported result is Completed with Errors, Completed with Warnings, or a similar response, we recommend you investigate the device the problem and ensure the Backup software can backup the expected data sets.

Check configuration

Add

  1. On the All Devices view North-pane, select the device
  2. Go to the Checks tab
  3. Click Add Check
  4. Choose Add DSC > Backup Check
  5. Select the Supported Backup Products from the drop-down

  6. In Which Backups select the days to monitor
  7. Enable any additional pass conditions, for example Show 'backup operation incomplete' as successful (or equivalent)
  8. Enter the Number of backup jobs to check for
  9. Click OK to save and apply

Tips for Best Usage

  • If a Check fails, we recommend you ensure the backup program is installed and writing the backup status events to the relevant log file.
  • If we do not currently support your backup product, but the product writes to a log, the Log File Check may be configured to alert when a failure event is discovered or author a Script Check to retrieve the required information.

Edit

  1. On the All Devices view North-pane, select the device
  2. Go to the Checks tab in the South-pane
  3. Right-click the target Check and select Edit Check
  4. Configure the settings
  5. Click OK to save and apply

Delete

  1. On the All Devices view North-pane, select the device
  2. Go to the Checks tab in the South-pane
  3. Right-click the target Check and select Delete Check
  4. Enter the password you used to sign into N-sight RMM to confirm removal
  5. Click OK to delete

Configuration settings

Which Backups

In the Which Backups section, select the days a backup is scheduled to run. Since backups generally run overnight (for example, starting Monday night and finishing Tuesday morning) the check reflects this and runs the day after the Which Backups setting to capture any jobs completed over the monitored period.

For example, if you select Monday in the Which Backups section, the Tuesday Daily Safety Check checks that the Monday evening backup successfully completed and displays the results.

Which Backups selection Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Daily Safety Check runs on Tuesday Wednesday Thursday Friday Saturday Sunday Monday

Show 'backup operation incomplete' as successful (or equivalent)

Depending on the backup program, there may be an additional option to pass the check if a non-successful condition is encountered. For example, record the backup as complete with exceptions if the backup completes but files are still open.

Number of backup jobs to check for

To avoid false positives or negatives, when you configure the Backup check, we recommend you enter the minimum number of jobs that are scheduled to run over the monitoring period in Number of jobs to check for. If this minimum number of jobs is not met, the check fails regardless of whether discovered backups were successful.

The following table shows examples of what happens if the Backup Check is not updated to reflect the current number of jobs:

Backup CheckNew number of jobsBackup StateResult
3 2 All passed Check fails: less than the expected number of jobs were discovered
3 5 3 jobs ran Check passes: expected number of jobs were discovered. No failure to indicate two jobs did not run.

Daily Safety Check Run Time

If there is a change to the backup schedule, you may need to change when the Daily Safety Check runs to ensure it runs after the backup completes.

To change when the Daily Safety Check runs:

  1. On the All Devices view North-pane, right-click the device and select Edit <device_type>
  2. In General Settings, under Check Frequency, select the DSC Run Time from the drop-down menu
  3. Click OK to save and apply