Managed Antivirus VIPRE service failing constantly when using a site concentrator

From September 27th 2022 onward, devices that still use VIPRE Managed Antivirus may no longer be protected as definitions updates also stop from this date.

VIPRE will be removed from RMM entirely within the next few months.

We recommend, where possible, to migrate your VIPRE Protection Policies to Bitdefender Engine Protection Policies, and re-deploy MAV-BD Bitdefender in place of any current MAV-BD Vipre Engine deployments.

Last Modified

Mon Mar 09 13:25 GMT 2020

Description

  • Managed Antivirus VIPRE service failing constantly
  • Site Concentrator is enabled

Environment

  • N-sight RMM
  • Managed Antivirus VIPRE

Solution

  • Ensure failing devices can communicate to the Site Concentrator device through the SC port (default 8123).
  • If the device that is failing is the Site Concentrator,
    1. Turn off the Site Concentrator:
      1. Click the arrow next to the Client in question
      2. Right-click the Site and click Edit Site
      3. Click the Site Concentrator tab
      4. Change the Device list to No concentrator for this site and click Save
    2. If the service starts, turn the Site Concentrator on again
  • If the device that is failing, still refuses to start the VIPRE definitions with the Site Concentrator disabled, see Managed Antivirus VIPRE Windows Service Check is showing the service has restarted constantly.