Cannot disconnect the Take Control (N-able) connection

Last Modified

Wed Oct 02 11:58 GMT 2019

Description

  • Left a session running on another device and cannot disconnect the Take Control (N-able) connection.
  • After killing all Take Control processes and rebooting device Take Control (N-able) connection re-establishes.

Environment

  • N-sight RMM
  • Take Control

Solution

  • The Take Control Viewer will continue attempting to reconnect to the device until the Viewer is closed even after rebooting the remote device or restarting the Take Control service.
  • Close the Take Control Viewer to stop connection attempts to the device.
  • There is no available option to forcefully close ongoing Take Control connections to a device from the dashboard.
  • If you do not have access to the device where the Take Control Viewer window is running, you can perform a re-install of the Take Control feature on the client device
  • This is because the Viewer will not be able to connect to the new install:
  • You can configure the Take Control policy to request user permissions before allowing a connection. For more information, see: