Customer management in Management Console

A customer in the Management Console is a general term for a company that provides, sells or consumes Cove Data Protection (Cove)'s backup services.

  • If you are a service provider, customers are your clients
  • If you are a system administrator, customers are groups or departments within your own company. Treat customers as a way to organize backup devices and control storage usage

When you open the Customers page in the Management Console, you will find your own company at the root level. Your customers are displayed below and all customers listed in the right-hand panel.

To view or manage devices belonging to a certain customer, go to Backup > Dashboard and select the customer from the Customer list at the top of the page.

Types of customer

Customers are organized in a hierarchy with Distributor at the top level.

Key

The following icons indicate availability:

Key Status Description
Available Available Is available
Not Available Not Available Is not available

Access to some modules in the Management Console is based on the type of customer. See the table below for the details.

Module or feature Distributor Sub-distributor Reseller Service Organization End-customer Site

Quick Installation and generating passphrases

(in Backup > Dashboard)

 Not Available Unavailable Not Available Unavailable Available Available Available Available Available Available Available Available
Profiles Available Available Available Available Available Available Available Available Available Available Available Available
Retention Policies Available Available Available Available Available Available Available Available Available Available Available Available

Backup > Dashboard

(all features except for Quick Installation and generating passphrases)

 Available Available Available Available Available Available Available Available Available Available Available Available
Customers Available Available Available Available Available Available Available Available Available Available Not AvailableUnavailable
Users Available Available Available Available Available Available Available Available Available Available Available Available
Downloads Available Available Available Available Available Available Available Available Available Available Available Available
Historical charts Available Available Available Available Available Available Available Available Available Available Available Available
Scheduled Reports Available Available Available Available Available Available Available Available Available Available Available Available

Access to features within a module may require a certain user account type (learn more).

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