Customer management in Management Console

A customer in the Management Console is a general term for a company that provides, sells or consumes Cove Data Protection (Cove)'s backup services.

• If you are a service provider, customers are your clients
• If you are a system administrator, customers are groups or departments within your own company. Treat customers as a way to organize backup devices and control storage usage

When you open the Customers page in the Management Console, you will find your own company at the root level. Your customers are displayed below and all customers listed in the right-hand panel.

To view or manage devices belonging to a certain customer, go to Backup > Dashboard and select the customer from the Customer list at the top of the page.

Types of customer

Customers are organized in a hierarchy with Distributor at the top level.

Key

The following icons indicate availability:

Key	Status	Description
	Available	Is available
	Not Available	Is not available

Access to some modules in the Management Console is based on the type of customer. See the table below for the details.

Module or feature	Distributor	Sub-distributor	Reseller	End-customer	Site
Quick Installation and generating passphrases (in Backup > Dashboard)	Unavailable	Unavailable	Available	Available	Available
Profiles	Available	Available	Available	Available	Available
Retention Policies	Available	Available	Available	Available	Available
Backup > Dashboard (all features except for Quick Installation and generating passphrases)	Available	Available	Available	Available	Available
Customers	Available	Available	Available	Available	Unavailable
Users	Available	Available	Available	Available	Available
Downloads	Available	Available	Available	Available	Available
Historical charts	Available	Available	Available	Available	Available
Scheduled Reports	Available	Available	Available	Available	Available

Access to features within a module may require a certain user account type (learn more).

What's Next?

• Add Customers
• Manage Customers