Microsoft 365 Domain Properties

Backup history of the Teams service on the Preview version will be deleted when this preview ends in November, as we migrate backup sessions to a new database.

Users of all roles can view Microsoft 365 domains present in the Management Console. They appear next to regular Backup Manager devices in Backup > Dashboard.

There are several ways to display only Microsoft 365 domains:

1. Widgets
2. Searching
3. Filtering

Widgets

To display only Microsoft 365 devices using the widgets:

1. Expand the widgets at the top of the Dashboard
2. Click Microsoft 365 domains on the Microsoft 365 widget

   

3. Click on a domain name to view the Domain's property tabs

The list of devices will automatically update to display only Microsoft 365 domains belonging to the customer selected.

Searching

To search for Microsoft 365 domains:

1. Use the Search bar to the top right of the devices list
2. Enable Advanced searching by clicking the toggle

   

3. Use the Type shortcode of AT and the value of 2 to search for devices with the Account Type of Microsoft 365

   Full details on Advanced searching and the syntax and column codes to use can be found on Searching in Management Console

4. Hit Enter
5. Click on a domain name to view the Domain's property tabs

Filtering

To filter for Microsoft 365 domains:

1. Use the Filter panel to the left of the devices list, this can be expanded or collapsed by clicking the two arrows (>>/<<)
2. Under the Device Properties section, select the type filter
3. Tick Microsoft 365



4. The devices list will automatically update to display the list of devices meeting this criteria
5. Click on a domain name to view the Domain's property tabs

For full details on filtering, see the Filtering Devices in Management Console page for full details.

Once the Domain Properties windows is open, the different tabs will provide you with the relevant information.

View Overview

On the Overview tab, you can check the account statistics for the services added to the domain.

In here, can view or change the customer that the domain belongs to as well as view the domain name and the date the domain was created. You may also add or remove services from the domain.

Change customer

The customer a domain belongs to can be changed by:

1. Click the customer name



2. Select the new customer from the dropdown or add a new customer by clicking Add
3. Click Save

Add Services

To add new services either:

1. Add it using Add Service Name from the Device Overview tab



Or

2. Follow the Add Microsoft 365 domain steps for the relevant service in the Enable Backups page

Remove Services/Delete Backups

Super User's with Security Officer permissions can delete the backup history for a whole data source (Exchange, OneDrive, SharePoint or Teams), a user account or site.

It is not possible to recover previously backed up data from any account or site which has been deleted from the N-able Cloud

Delete Data Source

1. Open the Microsoft 365 device's domain properties by clicking the domain name from the devices dashboard of the Management Console
2. Switch to the Overview tab

   

3. Open the Action menu by clicking the three vertical dots to the right-hand side of the data source
4. Click Delete Service Name

   

5. Confirm deletion of the data source

   

6. Save the changes made

Delete User Account/Site

1. Open the Microsoft 365 device's domain properties by clicking the domain name from the devices dashboard of the Management Console
2. Switch to the Exchange & OneDrive or SharePoint tab

   

3. Search for the account or site you wish to remove
4. For Exchange and OneDrive accounts:
   1. Open the action menu by selecting the three vertical dots to the right-hand side of the account
   2. Select the option you wish to delete from:
      • Delete all backup history
      • Delete Exchange backup history
      • Delete OneDrive backup history
5. For SharePoint sites, delete the SharePoint backup history by clicking the trash can icon to the right-hand side of the site
6. Confirm deletion of the backup history
7. Save the changes made

Deleting data can take up to 30 days.

History

The History tab will provide you with a list of the backup and recovery sessions for this device, what data source they are for and the status of this backup session.

The list of historical events can be filtered using the filter options on the left hand side - as each filter is configured, you will see filter chips across the top of the results. Click 'x' in the chip to remove that filter item, or to remove all filters, click Clear all filters .

The date range filter item allows selection of default or custom ranges

Errors Column

In the Errors column of the History tab, you can click the errors count (if it is over 0) to open the Session errors dialog, which details the errors encountered during the backup itself - these may aid with any troubleshooting of the issue.

Error information given here will be required by support in cases where you contact them for assistance.

Audit

You can check the Audit tab to see which user account has been used to carry out actions on the domain.

In here you will be able to see which user account created the domain, added or removed services, amended backup selections, started restores and deleted backup history.

Protected Users

On the Protected users tab, you can view a full list of all protected users, how many of these users are billable and the services protected for these users.

This tab is read-only, but filtering is available on the left hand banner to select which services and types of users you wish to view.

• Where there is a backup for an Exchange user it will be counted as a Billable User
• Where there is a backup for a OneDrive user it will be counted as a Billable User
• SharePoint users detection: the public Microsoft API is utilized to gain information about users on the selected SharePoint site collections. If a user has never logged into the site collection, or had never been referenced in the site collection in some other fashion, then that user will not appear in the console list