Backup Manager Interface

The interface of the Backup Manager consists of four main pages:

If using a backup profile, several of the preference tabs and configuration settings will become locked and cannot be edited. These pages are identified by a banner at the top of the page and the individual settings will be locked with a padlock icon.

Device Details

The graphical user interface (or GUI) also provides details of the device you are currently viewing which can be found by clicking Backup Manager on the menu bar.

On this popup you will see the device name as it was given during the install, the physical machine name as determined on the computer itself, the version of Backup Manager installed on the device and the name of the Product the device is using (if one is assigned to it).


The Overview page is split into two sections:

Backup Overview per date

In the Backup overview per date section, information will be provided on the:

  • Date and time of the most recent backup and how long ago this was
  • Selected size
  • Number of files processed
  • Number of errors encountered
  • Amount of Used Storage
  • Which data sources are configured for backup

    The colour of the bar at the top of each data source denotes the status of the most recent backup of this source, i.e.

    • Green - Successful
    • Orange - Completed with errors
    • Red - Unsuccessful
  • Connection status of the remote gateway and remote storage

    If these say anything other than Connected and Synchronized, you may encounter problems with your backups

Backup History

The Backup History section provides a calendar layout of the last 28 days of backups for the device.

The colour of the bar at the top of each day denotes the status of the last backup session of the day. This means that if the device is scheduled to run multiple backup sessions in a day, the colour relates only to the last one and cannot show the status of multiple sessions.

The colours relate to the following statuses:

  • Green - Successful
  • Orange - Completed with errors
  • Red - Unsuccessful
  • Grey - No Backups

To see the details (number of sessions, details on each session, status of the backup and restore sessions carried out) for a given day, select the day to view from the calendar.

On this popup, the following details will be provided for each backup or restore session and data source carried out:

  • Time - Time of the session
  • Data source - The name of the data source the session relates to
  • Action 
    • Backup
    • Restore
  • Status - The status of the session
    • Successful
    • Completed with errors
    • Unsuccessful
  • Selected size - The total size of the selected data source
  • Number of files - The number of files in the data source checked by the session
  • Files processed - The number of files (new or changed) actually processed by the backup or restore session
  • Size of the processed files - The size of the files that were processed by the backup or restore session
  • Transferred size - The size of the files transferred to storage after compaction or restored
  • Number of errors - If the session encountered errors during the backup or restore session, the number of errors encountered will be displayed
  • Deleted files - The number of files deleted from the device
  • Duration - The total length of the backup or restore session

If this session encountered errors, you can click the number of errors, which will provide further details of the error encountered:

If you require assistance with any errors, you can access N-AbleMe here where you can find articles on how to fix issues yourself, or you can click Contact Support in the top right corner of N-AbleMe to log a ticket with our support team for further help.


The Backup page allows you to configure your backup selections. This is where you add data source selections to determine what information we will store during the backup.

Any information you wish to back up must be selected in here. If it is not, it will not be included in the backup.

Please note: adding a selection in here does not enable a backup schedule, this must be done either using a backup profile or in the Preferences page.

For full details on enabling backups, see Enabling backups in Backup Manager page.


The Restore page allows you to see the data sources, days and sessions available for recovery.

For detailed steps using the Backup Manager to restore data to the same device, see the Recovering data in Backup Managerpage.


The Preferences page contains several further tabs which may be useful in configuring the backup device, but may not be necessary during an emergency.