Reset authentication methods
You can reset all multi-factor authentications for a user from the Authentication Methods section or the Users section.
When you reset all multi-factor authentications for a user, the user is required to re-register their multi-factor authentication on their next login. Re-registering multi-factor authentication deactivates a user's hardware OATH tokens and deletes the following authentication methods from the user: phone numbers, Microsoft Authenticator apps and software OATH tokens.
Reset user multi-factor authentication from the authentication methods list
- In the
Security > Authentication Methods.
, select - Select the checkbox for a user and select Reset all multi-factor authentications.
When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.
- When prompted, review the summary of your request, and confirm.
Reset user multi-factor authentication from the user list
- In the
Identity > Users.
, select - Select the checkbox for a user and select Reset all multi-factor authentications.
When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.
- When prompted, review the summary of your request, and confirm.
Reset user multi-factor authentication from the user details
- In the
Identity > Users.
, select - On the Users page, select the user's name to view the details.
- On the Summary tab or the Authentication Methods tab, select Reset all multi-factor authentications.
When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.
- When prompted, review the summary of your request, and confirm.
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Updated: Apr 08, 2025