Reset authentication methods
You can reset all multi-factor authentications (MFAs) for a user from the Authentication Methods section or the Users section.
When you reset all multi-factor authentications for a user, the user is required to re-register their MFA on their next login. Re-registering MFA deactivates a user's hardware OATH tokens and deletes the following authentication methods from the user: phone numbers, Microsoft Authenticator apps and software OATH tokens.
Reset user MFA from the authentication methods list
- On the , go to Security > Authentication Methods.
- If not already selected, use the global customer selector - Customers drop-down menu to select the customers from where you want to select users.
- Select the checkbox for a user and select Reset all multi-factor authentications.
When multiple customers are selected in the global customer selector, only options that apply to all selected customers display.
- When prompted, review the summary of your request, and confirm.
Reset user MFA from the user list
- On the , select Identity > Users.
- If not already selected, use the global customer selector - Customers drop-down menu to select the customers from where you want to select users.
If the user list is empty or you can't find a specific user, select Refresh to show the most recent data.
- Select the checkbox for a user and select Reset all multi-factor authentications.
When multiple customers are selected in the global customer selector, only options that apply to all selected customers display.
- When prompted, review the summary of your request, and confirm.
Reset user MFA from the user details
- On the , select Identity > Users.
- If not already selected, use the global customer selector - Customers drop-down menu to select the customers from where you want to select users.
If the user list is empty or you can't find a specific user, select Refresh to show the most recent data.
- Filter or search to find the user you need and select the Name of the user to view the details.
- On the Summary tab or the Authentication Methods tab, select Reset all multi-factor authentications.
When multiple customers are selected in the global customer selector, only options that apply to all selected customers display.
- When prompted, review the summary of your request, and confirm.
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Updated: Mar 28, 2024