Reset all multi-factor authentications for user

You can reset all multi-factor authentications for a user from the Users section or the Authentication Methods section.

When you reset all multi-factor authentications for a user, the user is required to re-register their multi-factor authentication on their next login. Re-registering multi-factor authentication deactivates a user's hardware OATH tokens and deletes the following authentication methods from the user: phone numbers, Microsoft Authenticator apps and software OATH tokens.

Reset user multi-factor authentication from the user list

  1. In the left navigation, select Identity > Users.
  2. Use the customer selector to choose the customers from where you want to select users.
  3. If the user list is empty or you can't find a specific user, refresh the page to show the most recent data.
  4. Select the checkbox for a user and select Reset all multi-factor authentications.

    When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.

  5. When prompted, review the summary of your request, and confirm.

Reset user multi-factor authentication from the user details

  1. In the left navigation, select Identity > Users.
  2. Use the customer selector to choose the customers from where you want to select users.
  3. If the user list is empty or you can't find a specific user, refresh the page to show the most recent data.
  4. Filter or search to find the user you need, then select the user's name to view the details.

  5. On the Summary tab or the Authentication Methods tab, select Reset all multi-factor authentications.

    When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.

  6. When prompted, review the summary of your request, and confirm.

Reset user multi-factor authentication from the authentication methods list

  1. In the left navigation, select  Security > Authentication Methods.
  2. Use the customer selector to choose the customers from where you want to select users.
  3. Select the checkbox for a user and select Reset all multi-factor authentications.

    When multiple customers are selected in the customer selector at the top of the dialog only options that apply to all selected customers display.

  4. When prompted, review the summary of your request, and confirm.

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Updated: Jan 31, 2025