Reset all multi-factor authentications for user

You can reset all multi-factor authentications (MFAs) for a user from the Users section or the Authentication Methods section.

When you reset all multi-factor authentications for a user, the user is required to re-register their MFA on their next login. Re-registering MFA deactivates a user's hardware OATH tokens and deletes the following authentication methods from the user: phone numbers, Microsoft Authenticator apps and software OATH tokens.

Reset user MFA from the user list

  1. On the left navigation, go to Identity > Users.
  2. If not already selected, use the global customer selector - Customers drop-down menu to select the customers from where you want to select users.
  3. Select the checkbox for a user and select Reset all multi-factor authentications.

  4. When prompted, review the summary of your request, and confirm.

Reset user MFA from the user details

  1. On the left navigation, select Identity > Users.
  2. If not already selected, use the global customer selector - Customers drop-down menu to select the customers from where you want to select users.
  3. Filter or search to find the user you need and select the Name of the user to view the details.

  4. On the Summary tab or the Authentication Methods tab, select Reset all multi-factor authentications.

  5. When prompted, review the summary of your request, and confirm.

Reset user MFA from the authentication methods list

  1. On the left navigation, go to Security > Authentication Methods.
  2. If not already selected, use the global customer selector - Customers drop-down menu to select the customers from where you want to select users.
  3. Select the checkbox for a user and select Reset all multi-factor authentications.

  4. When prompted, review the summary of your request, and confirm.

Related articles

Updated: Dec 20, 2023