Report Manager 5.0 SP8 Release Notes
Build: 5.0.8.18 | Last updated: 17 December 2025
What’s New
Platform support
Report Manager helps ensure compatibility with the latest Microsoft platforms by supporting deployment on SQL Server 2022 and Windows Server 2022. This update prepares you for upcoming end-of-support dates for SQL Server 2019 and Windows Server 2019.
Patch reporting: Executive summary report and patch details report
We’ve improved patch reporting accuracy to give you clearer insights. Key enhancements include:
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Handle patches with null or missing install dates correctly.
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Improve logic for calculating missing and installed patch counts by including future-dated patch records with earlier install dates or the latest install status within the report period.
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Refine filtering logic so “oldest missing patch” and patch category counts exclude irrelevant or deleted patches.
ETL and data processing
Performance and reliability enhancements
We’ve optimized data-heavy Extract, Transform, Load (ETL) packages to improve speed and stability:
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Fact Transform – CIM Patch: Better handling of large data batches, reduced parallelism bottlenecks, and added options for batch size and incremental processing to help prevent timeouts and resource exhaustion.
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Fact Transform – Bandwidth Utilization: Added persistent indexing, optimized merge operations, and improved error handling for string truncation and data mismatches.
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Fact Transform – Availability: Enhanced incremental processing, reduced memory usage, and improved error recovery for long-running jobs.
ETL watchdog and maintenance services
Maintenance services now monitor ETL packages and restrict them from running longer than 18 hours. If a package exceeds this limit, the service attempts a graceful or forced restart to help prevent system lockup and ensure regular data exports.
Customer purge utility: Bulk deletion improvements
The Customer Purge Utility now supports deleting multiple customers at once. We’ve improved the user interface and error handling, and added enhanced logging and feedback to help partners track purge duration and troubleshoot failures.
Security fixes
We’ve strengthened security across Report Manager:
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Implemented Content Security Policy (CSP) headers on all web interfaces to help mitigate XSS, clickjacking, and code injection risks.
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Addressed SQL injection vulnerabilities in Admin Console configuration routines.
Applied additional hardening measures, including improved error handling and sanitization in web and API layers.
Upgrade Report Manager
Before upgrading to Report Manager 5.0 SP8, make sure your N-central backups and Report Manager database backups are up to date. For instructions on configuring backups, see the online guides for each product.
Installation Duration Notice
The installation process might take longer than expected because of updates to the statetransitions table. These changes usually take a few minutes during the SQL scripts stage, but on very large servers, they can potentially take several hours.
You can monitor progress in SQL Server Management Studio by using Activity Monitor or by running the sp_who or sp_who2 queries. Alternatively, you can directly query the config.dbo.Log table.
Upgrade Path
You can upgrade to Report Manager 5.0 SP8 from the following version of Report Manager:
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Report Manager 5.0 SP7
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Report Manager 5.0 SP6
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Report Manager 5.0 SP5
Upgrade Instructions
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Log in to the Report Manager server
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Download and run the .exe file from N-ableMe to install Report Manager 5.0 SP8
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Log in to N-ableMe (https://me.n-able.com) and navigate to the software downloads page for Report Manager, or once logged into N-ableMe use the shortcut link Report Manager Software Downloads. Click the Report Manager 5.0 SP8 executable to initiate the download. Once successfully downloaded, run the executable on the Report Manager server.
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Before installing, the Report Manager Requirements Checker verifies that all installation requirements are met. If a previous compatible version of Report Manager is detected, the system performs an upgrade. If an earlier, incompatible version is detected, you will receive an error message. Please be aware that after you click Continue in the Requirements Checker, there may be a delay before the first screen of the installer appears.
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After the upgrade completes, refresh your browser and clear your browser cache to see the latest changes.
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Provide access to users by referring to the post-installation steps in the Installation Guide.
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For more information on Report Manager such as system requirements, refer to the User Guide.
Fixed Issues in Report Manager 5.0 SP8
| Category | Summary | Issue key |
|---|---|---|
| Admin Console | PSA Connection test button says Unsuccessful, Connection Successful | NCCF-1255264 |
| Customer Purge Utility | Improve UI and allow deletion of hundreds of customers simultaneously | NCCF-515303 |
| Customer Purge Utility | Package Migration Failed error | NCCF-599201 |
| ETL Fix | Dimension Transform - Service - Derived Column failed because of truncation | NCCF-508053 |
| ETL Fix | ETL is not interrupted after 18h limit | NCCF-901740 |
| ETL Fix | Fact Transform - Availability - may skip data when errors occur in processing | NCCF-1189949 |
| ETL Fix | Fact Transform - Availability - processing improvements | NCCF-965000 |
| ETL Fix | Fact Transform - Availability not completing | NCCF-642538 |
| ETL Fix | Fact Transform - Bandwidth Utilization - String or binary data would be truncated. | NCCF-1041942 |
| ETL Fix | Fact Transform - Bandwidth Utilization Performance Enhancement | NCCF-931107 |
| ETL Fix | Fact Transform - CIM Patch - Some Missing Patches are incorrectly closed when ODS records are open | NCCF-1130283 |
| ETL Fix | Fact Transform - CIM Patch not completing | NCCF-942364 |
| ETL Fix | Fact Transform - Remote Control Usage - Take Control usage inaccurate in Remote Control Usage Report | NCCF-551687 |
| ETL Fix | Fact Transform - Ticket - Error converting value {null} to type 'System.Decimal' | NCCF-728855 |
| ETL Fix | Fact Transform - Ticket - Unauthorized error | NCCF-596986 |
| ETL Fix | Fact Transform Ticket - binary code for the script is not found | NCCF-546170 |
| ETL Fix | Maintain_ODS falling due to small chunk size and large database | NCCF-579867 |
| ETL Fix | Maintenance - config - failing to complete due to performance or data integrity | NCCF-1141305 |
| ETL Fix | ODS Transform - Setup - package failed due to full transaction log | NCCF-585898 |
| ETL Fix | Setup ETL attempting resynch when disabled in config | NCCF-592832 |
| ETL Fix | The LastProcessedDate for Fact Transform - Availability is set to a future date when no records are found | NCCF-1189871 |
| Executive Summary Report | inconsistent counts due to NULL InstalledDates from Microsoft Agent | NCCF-1056270 |
| Executive Summary Report | Patch Score is inaccurate | NCCF-495450 |
| Executive Summary Report | Patching Data Inaccurate - Oldest Missing Patch Calculation | NCCF-1026608 |
| Executive Summary Report | Patching Data inconsistent Installed Patch counts vs details | NCCF-891493 |
| Executive Summary Report | report not generating - querying Top 5 Service Availability | NCCF-808172 |
| Executive Summary Report | Too many patches listed and counted in failed and installed sections | NCCF-1042027 |
| Export | Export requests are timing out | NCCF-592676 |
| Export fix | Export failing due to statetransitions data truncation | NCCF-716848 |
| Feature | Add Support for SQL 2022 and Windows Server 2022 | NCCF-974540 |
| Hardware Inventory Report: | Total Disk Space Missing for Ubuntu Servers | NCCF-642537 |
| Installation Fix | ALTER TABLEstatement conflicted - FK_ReportSubscriptionDeliveryData_RptSubscriptions | NCCF-559611 |
| Installation Fix | Alteration of statetransitions is taking enormous time and disk space | NCCF-1254926 |
| Installation Fix | Custom Reports vanished after upgrade | NCCF-263501 |
| Installation Fix | Scheduled Reports deleted upon Upgrade or Reinstall | NCCF-1136347 |
| Installation Fix | Statement has been terminated | NCCF-1192475 |
| Installation Fix | Subdirectory 'ReportInterface' not found | NCCF-490926 |
| License Usage and Comparison Report | Report inaccurate | NCCF-311874 |
| Maintenance | Config ETL is not terminated after running for 18 hours | NCCF-1250420 |
| Network Oversight Report | Renerates with invalid Start/End Date | NCCF-637326 |
| Patch Details | Installed patches are omitted due to null installeddate | NCCF-1076552 |
| Patch Details | Report inaccurate | NCCF-1130281 |
| Remote Control Usage Report | Take Control shows as MSP Anywhere | NCCF-1083680 |
| Reports Console | Incorrect "Time Period" for Scheduled Reports when using Back, Preview or Finish button | NCCF-1085266 |
| Reports Console | Recipient Group Export causes System Error | NCCF-1018661 |
| Reports Console | Report not generating, stuck on spinning wheel | NCCF-1038727 |
| Reports Console | Too many customers listed for Customer Level user | NCCF-672490 |
| Reports Console | Unable to create a scheduled report as a Site level User | NCCF-945485 |
| Requirements Checker | Update links in Requirements Checker, error messages, Reports Console and Admin Console | NCCF-1130817 |
| Security | Implement Content Security Policy (CSP) Headers | NCCF-1136349 |
| Security | SQL injection vulnerability - Admin Console configuration values | NCCF-942363 |
| Services | Report Manager Maintenance service fails to restart | NCCF-963970 |
| Software Inventory report | Not generating due to massive application history | NCCF-622624 |