Report Manager 5.0 SP9 Release Notes
Build: 5.0.9.12 | Last updated: 14 May 2026
What’s New
Report Manager 5.0 SP9 includes backend improvements that enhance report accuracy, performance, and system reliability.
Patch reporting improvements
Patch-related reports now produce more accurate and consistent results. This release improves the handling of missing or inconsistent install dates, refines how installed and missing patch counts are calculated, and ensures patch detail and approval reports exclude irrelevant or deleted data.
Performance and reliability enhancements
Improvements to backend data processing increase stability when working with large datasets and long-running jobs. These updates reduce processing times and help maintain consistent data exports.
Maintenance and monitoring enhancements
Additional safeguards have been introduced to prevent extended data processing runtimes. These checks help ensure reporting services continue to operate reliably without impacting system availability.
Upgrade Report Manager
Before upgrading to Report Manager 5.0 SP9, make sure your N-central backups and Report Manager database backups are up to date. For instructions on configuring backups, see the online guides for each product.
Installation Duration Notice
The installation process might take longer than expected because of updates to the statetransitions table. These changes usually take a few minutes during the SQL scripts stage, but on very large servers, they can potentially take several hours.
You can monitor progress in SQL Server Management Studio by using Activity Monitor or by running the sp_who or sp_who2 queries. Alternatively, you can directly query the config.dbo.Log table.
Upgrade Path
You can upgrade to Report Manager 5.0 SP9 from the following version of Report Manager:
-
Report Manager 5.0 SP8
-
Report Manager 5.0 SP7
-
Report Manager 5.0 SP6
-
Report Manager 5.0 SP5
Upgrade Instructions
-
Log in to the Report Manager server
-
Download and run the .exe file from N-ableMe to install Report Manager 5.0 SP9
-
Log in to N-ableMe (https://me.n-able.com) and navigate to the Software Downloads page for Report Manager, or once logged into N-ableMe use the shortcut link to view the available Report Manager Software Downloads. Select the Report Manager 5.0 SP9 executable to initiate the download. Once successfully downloaded, run the executable on the Report Manager server.
-
Before installing, the Report Manager Requirements Checker verifies that all installation requirements are met. If a previous compatible version of Report Manager is detected, the system performs an upgrade. If an earlier, incompatible version is detected, you will receive an error message. Please be aware that after you click Continue in the Requirements Checker, there may be a delay before the first screen of the installer appears.
-
-
After the upgrade completes, refresh your browser and clear your browser cache to see the latest changes.
-
Provide access to users by referring to the post-installation steps in the Installation Guide.
-
For more information on Report Manager such as system requirements, refer to the Admin Guide.
Fixed Issues
| Category | Summary | Issue key |
|---|---|---|
| Installation | Fixed an issue where the installer did not execute all required SQL patch files. | NCCF-2140650 |
| ETL | Fixed a CIM Patch Fact Transform failure caused by a character string to unique identifier conversion error. | NCCF-1979798 |
| Reports | Fixed an issue where the Patch Approval and Installation Comparison report showed extraneous missing patches. | NCCF-1944479 |
| Reports | Fixed an issue where third‑party patches were missing from the Patch Approval report. | NCCF-1907624 |
| Reports | Fixed an issue where the Patch Details report date filter did not stay within the selected scope. | NCCF-1881381 |
| Reports | Fixed inconsistent results between the Executive Summary Report and the Remote Control Summary report. | NCCF-1834949 |
| Reports | Fixed an issue where patch install dates changed when generating reports for the same period. | NCCF-1828162 |
| Reports | Fixed an issue where the Executive Summary Report displayed “Oldest Missing Patch” as Unknown. | NCCF-1827797 |
| Reports Console | Restored the HTML rendering option in Reports where it was unavailable. | NCCF-1753640 |
| ETL | Updated CIM Patch Fact Transform logic to fall back to lastupdated when InstalledDate is NULL. | NCCF-1736888 |
| Reports | Fixed report date parsing issues caused by Culture and DateFormat configuration mismatches. | NCCF-1735863 |
| Reports | Fixed an issue where Patch Details report categories appeared when not selected by filters. | NCCF-1735834 |
| Reports | Fixed a QUOTED_IDENTIFIER error in Patch Installation and Comparison reports. | NCCF-1645518 |
| ETL | Fixed UserCustomer Config Transform truncation issues that could cause ETL failures. | NCCF-1620789 |
| ETL | Fixed inconsistent device and customer data after DIM Customer ETL ran while out of sync. | NCCF-1613964 |
| ETL | Improved CIM Resync performance to prevent excessively long runtimes. | NCCF-1606871 |
| Reports | Improved Patch Details reports by distinguishing duplicate patch titles using UpdateID. | NCCF-1579522 |
| Maintenance | Improved index maintenance strategy to rebuild only large tables, enhancing performance. | NCCF-1541985 |
| ETL | Migrated StateTransitionsID using a batchwise method to improve performance and reliability. | NCCF-1534923 |
| ETL | Added customer data validation to DIM Customer ETL to prevent missing devices after customer moves. | NCCF-1510209 |
| ETL | Optimized ODS Transform cleanup of cim_application data and ODSException handling. | NCCF-1492089 |
| ETL | Fixed a truncation error in Remote Control Usage Fact Transform processing. | NCCF-1476182 |
| Reports | Fixed duplicate entries appearing in the Remote Control Usage report. | NCCF-1466652 |
| ETL | Optimized Fact Transform – Availability loading to improve processing performance. | NCCF-1439664 |
| Reports | Fixed an issue where devices appeared under the wrong customer in the Executive Summary Report. | NCCF-1410261 |
| Reports | Fixed an error when selecting multiple customers in the Hardware Inventory report. | NCCF-1379867 |
| ETL | Improved Availability Fact Transform processing time to prevent extended runtimes. | NCCF-1370420 |
| ETL | Fixed incorrect InstallationStatusId values in CIM Patch Fact Transform processing. | NCCF-1322848 |
| ETL | Fixed an issue where the CIM Patch Fact Transform could stall and suspend merge operations. | NCCF-1296688 |
| Reports | Fixed an issue where Data Protection appeared as N/A in the Executive Summary Report. | NCCF-1295808 |
| ETL | Updated StateTransitionsID to a BIGINT type to support efficient updates. | NCCF-1288918 |
| Installation | Fixed connection errors encountered when connecting to the N‑able mail server. | NCCF-1206565 |
| Reports | Fixed inaccurate installed patch counts in the Patch Approval and Installation Comparison report. | NCCF-1052338 |
| Reports | Fixed an issue where Hardware Inventory reports intermittently missed records due to backdated entries. | NCCF-1371082 |
| Reports | Fixed an issue where deleted or duplicate devices continued to appear in reports. | NCCF-1331328 |
| Admin Console | Fixed incorrect SQLData and SQLLog paths being populated when custom locations were configured. | NCCF-1339589 |
| Admin Console | Fixed an error when adding a datasource that resulted in operating system error 2. | NCCF-2065644 |