Send commands to Apple devices

You can send commands to Device Management for Apple enrolled Mac computers, iPhones, iPads, and Apple TVs. When the device receives the command, the action is completed or queued for processing, and you can view the result in the Command log.

Apple device supervision is required to issue some commands such as Shutdown Device and Instant Restart. For more information, see Apple device supervision.

Commands are queued for processing if the device does not have an internet connection or is turned-off when the command is sent.

Send a command to a device

  1. In the left-hand navigation menu, click Views > All Devices.
  2. Click the checkbox(es) next to the device(s).
  3. From the top menu, click DMA > Commands.
  4. Select a command to send to the device. The available commands depend on your user role permissions, the device type, and whether an iOS device is supervised or not.
  5. If prompted, confirm the command.

    The command is sent to the device. The action is completed or queued for processing, and you can view the result in the Command log.

Available commands

macOS commands

Command Resulting action
Lock Device Remotely locks the workstation with a one-time PIN code.
Restart Device Immediately restarts the workstation (Apple device supervision required).
Remote Wipe Locks and then erases all data on the device.

When prompted, enter your N-central password to confirm the wipe command. The device locks after it receives the command and begins to wipe its contents.

To unlock the device after wiped, use the six-digit system PIN displayed in N-central. Record this password as it is only displayed when issuing the command to the device and after you navigate away from the dialog the PIN is no longer accessible.

Update Device Information Refreshes the device asset information in N-central.
Shutdown Device Immediately shuts down the device (Apple device supervision required).
Update OS Version

Supported on macOS 13 and later. May be compatible with older releases.

Downloads or installs the latest Apple OS update based on the option you select.

When an unsupervised device receives the Update OS Version command, the user is prompted for action rather than the command simply performing the action.

iOS commands

Command Resulting action
Lock Device Remotely locks the device to prevent access.
Restart Device Immediately restarts the iOS device (Apple device supervision required).
Remote Wipe Erases all data, including any attached SD cards, by resetting the device back to its factory default settings. When prompted, enter your N-central password to confirm.
Clear Passcode Removes the passcode from the device.
Update Device Information Refreshes the device asset information in N-central.
Shutdown Device Immediately shuts down the device (Apple device supervision required).
Update OS Version

Supported on iOS 16 and later. May be compatible with older releases.

Downloads or installs the latest Apple OS update based on the option you select.

When an unsupervised device receives the Update OS Version command, the user is prompted for action rather than the command simply performing the action.

Related topics

Updated: Mar 26, 2024