Configure an account to use two-step verification

Two-step verification adds an extra level of security provides an extra level of protection against hackers attempting to gain access to a computer or network. With a second verification requirement, even if someone steals a password, they cannot get passed the second verification step. Users need to download Google Authenticator to their mobile device.

N-able N-central supports the Time-based One-Time Password (ToTP) RFC (RFC-6238) for Two-Step Verification. Google Authenticator was used in testing this feature. Other mobile apps that support the RFC - such as the DUO mobile app - are not supported by N-able, but may also work.

If you need to configure multiple users, see Enable multi-factor authentication for multiple users.

You can set the two-step verification as the default authentication method for users.

Configure a user account must be configured to use two-step verification two factor authentication method.

  1. Click Administration > User ManagementUsers.
  2. Click the Login Name of the user account.
  3. Click the User Details tab, then User Information.
  4. In the Access area, click the check box for Use Multi-Factor Authentication.
  5. If the user does not require multi-function authentication, click the check box for MFA Not Required.

  6. Configure the session time out duration.
  7. Click Save.

The user is now configured with two-step verification authentication. When the user logs in they will be prompted for the appropriate credentials.