Configure an account to use two-factor authentication

Two-factor authentication adds an extra level of security provides an extra level of protection against hackers attempting to gain access to a computer or network. With a second verification requirement, even if someone steals a password, they cannot get passed the second authentication step. Users need to download Google Authenticator to their mobile device.

N-able N-central supports the Time-based One-Time Password (ToTP) RFC-6238 for two-factor authentication. Google Authenticator was used in testing this feature. Other mobile apps that support RFC-6238 - such as the DUO mobile app - are not supported by N-able, but may also work.

If you need to configure multiple users, see Enable multi-factor authentication for multiple users.

You can set the two-factor authentication as the default authentication method for users.

Configure a user account must be configured to use two-factor authentication method.

  1. Click Administration > User Management > Users.
  2. Click the Login Name of the user account.
  3. Click the User Details tab, then User Information.
  4. In the Access area, click the check box for Use Multi-Factor Authentication.

    5. If the user does not require multi-function authentication, click the check box for MFA Not Required.

  5. Configure the session time out duration.
  6. Click Save.

The user is now configured with two-factor authentication. When the user logs in they will be prompted for the appropriate credentials.