User notification methods

You can select the way a user is notified of status changes to a monitored service via Notifications. Notifications can be sent to any registered user through email or mobile device. This enables you to take proactive steps to keep up-to-date on the status of your monitored services.

A notification consists of a notification profile and one or more triggers. Notification profiles enable you to create a set of users who will be notified for an initial alert, and those who will be notified if the alert escalates. When an alert occurs, the user associated to the alert will receive the message. When adding a user, you define the type of notification vehicle will be used to alert the user that there is an issue that needs attention. The options are:

• Email
• Third-party integration using email or HTTP POST

Users who are recipients of notifications receive alerts 24/7. You can customize the hours when a user will receive alerts. You can also create user accounts with the same email address, but different notification schedules.

If you create a schedule for notifications, you will have the option to select the days of the week the notification should be sent. If you do not select any days of the week, this will configure the notification to be sent every day of the week.

Email

An email notification is a message sent by N-able N-central using email software such as Outlook. When there is a change in the status of a service or other alert, N-able N-central sends an email message to the recipient using the configured email server.

To use email notifications, you need to configure the following:

• N-able N-central has it's own mail server. If the network where N-able N-central is installed requires a mail relay server, you can configure it at the System level.

• At the Customer or Site level, edit and customize the email notification templates.

Third-party integration - email or HTTP POST

N-able N-central can register alerts and notifications with third-party ticketing systems. This is done by transmitting each notification in XML format.

To use third party integration notifications, you need to configure the following:

• Configure notifications in your ticketing system.
• Configure notification acknowledgment using XML.
• Edit and customize the notification templates.

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