Recovery Key report

The Recovery Key report provides the Disk Encryption Manager key for selected devices. The recovery key enables a user to access the encrypted boot drive if they forget their password, or if an encrypted drive needs to be installed in a new computer. Also, if you are no longer maintaining a customer, you can give this report to the customer so they have a means to recover disks in the future.

This report includes the Customer, Site, Device, Device Class, Drive and Recovery Key information.

Access to this report is only available if theDisk Encryption Manager permissions are set to manage.

Ensure you collect all recovery keys before off boarding (removing) the device. You should ALWAYS obtain the recovery key. N-able does not store or backup recovery keys. If something goes wrong with the decryption, and you removed the device from N-able N-central, there is no way to recall the recovery keys or unlock the drive.

  1. Click Reports > Status > Recovery Key.

    2. For each selection below, hold the Shift or Control key to make multiple selections in a field.

  2. Select the Devices to include in the report.
  3. Click View Report.

The report appears on screen. You can email or save the report to your hard disk.