2025.2.1 Release Notes

Build Number: 2025.2.1.13 Last updated: 04/24/2025

Important Notice for OnPrem partners upgrading to 2025.2.1 from a version earlier than 2025.1.

N-central 2025.1 replaced the underlying operating system on N-central from CentOS to AlmaLinux.

If you are upgrading from a version of N-central earlier than 2025.1 you will be doing a complete operating system migration. This is a significant upgrade to N-central with new system requirements and the upgrade will take longer than a normal upgrade.

We highly recommend reviewing the updated system requirements and release notes for essential details before proceeding with the upgrade.

We’re introducing exciting new features, enhancements, and critical fixes to improve usability, security, and performance. Here’s what’s in the 2025.2.1 release:

What's New in 2025.2.1

The HaloPSA Integration and Automation Templates (AT) features are available as Preview in this release. These features will be rolled out progressively across partners who are interested in participating in this preview.

This approach allows us to monitor adoption and gather feedback to better understand the impact of these new capabilities on existing workflows and integrations before we proceed with a broader rollout.

Enable Coexistence of SOAP and REST APIs for the Autotask Integration

• The Autotask SOAP API was originally scheduled to reach End-of-Life (EOL) in December 2024, but this plan has since been retracted. While the SOAP API has not officially reached EOL, it is in the process of being sunset, with a new retirement date yet to be announced.

• To support a smooth transition, we are enabling coexistence of both SOAP and REST APIs for the Autotask integration. This gives partners the flexibility to continue using their current SOAP 1.5 configurations while gradually migrating to REST, minimizing operational impact.

• We are currently inviting interested partners to preview the REST API integration.

Dedicated native integration with HaloPSA (Professional Services Automation) inside N-central

• Unified User Experience

  • All configuration and operations are managed directly within N-central.

  • No need to switch between HaloPSA and N-central or use third-party connectors

• Device & Customer Mapping: Easily map devices and customers between N-central and HaloPSA for accurate service tracking and streamlined workflows.

• Automated Ticketing:

  • Automatically create and update tickets in HaloPSA based on N-central alerts.

  • Two-way sync ensures ticket statuses remain aligned across both platforms.

• Time Entry Support: Time entries logged in N-central are now reflected in HaloPSA tickets, even when the Billing step is hidden.

• Credential Management:

  • Securely store and manage HaloPSA API credentials in N-central.

  • Includes a "Test Connection" feature to validate your integration setup.

• Optimized via HaloPSA APIs: All integration operations—ticketing, asset sync—leverage HaloPSA API endpoints.

• Improved Time Entry User Matching: The integration now supports listing API-only users from HaloPSA.

CMMC Mode Enablement: Laying the Groundwork for CMMC Compliance

• As part of our long-term commitment to CMMC compliance, this release introduces foundational features that prepare the platform for secure, CMMC-aligned operation.

• Upgraded Struts Library to Version 6.4

• Enhanced Authentication Using Access Tokens for better security.

Bug Fixes

Category	Updated Summary	Issue Key
Core	Performance Boost During Mass Device Deletion   Issue: Deleting many devices caused lock contention on remote control properties. Fix: Optimized backend handling to prevent database slowdowns when deleting large volumes of devices.	NCCF-546488
Core	Stabilized Feature Flagging   Issue: Missing customer creation timestamp caused flag system to fail. Fix: Added validation and default fallback for missing creation times.	NCCF-546103
Core	More Reliable Upgrade Compatibility Checks Issue: Upgrades failed due to CPU not supporting required instruction sets. Fix: Pre-check added to detect CPU compatibility before upgrade.	NCCF-542240
Core	Faster Device Filtering   Issue: All Devices view loaded every device on the server instead of only those under the selected Service Organization. Fix: Corrected scope to limit query to SO-visible devices only.	NCCF-538809
Core	Correct PSA Ticket Closure Logic   Issue: PSA tickets without a completion date were being marked as deleted. Fix: Fixed PSA sync to prevent incorrectly closing or removing tickets that were still open or lacked completion dates.	NCCF-535280
Core	Version Info Displays Correctly   Issue: Backend exception preventing some products from showing their version details properly. Fix: Added input handling and version string validation.	NCCF-509157
Core	Reliable Agent Status Syncing   Issue: Discovery file changes were not triggering updates. Fix: Adjusted discovery file monitoring and improved exception handling to ensure third-party agent statuses update consistently.	NCCF-502392
Core	Outdated SMS Integration Removed   Issue: SMS service pointed to a deprecated provider. Fix: Removed the legacy SMS Registration page that pointed to a defunct service provider.	NCCF-492760
Core	Accurate Mac Agent Version in Analytics   Issue: Mac agents showed incorrect versions due to wrong data field sync. Fix: Corrected the agent version data sent to Analytics to reflect what’s truly installed on Mac devices.	NCCF-469541
Core	Proper Serial Number Sorting   Issue: Clicking to sort by serial number incorrectly sorted by name. Fix: Fixed an issue where sorting by Serial Number incorrectly sorted by device name instead.	NCCF-462801
Core	Security Patch for Apache Struts   Issue: File uploads in the platform’s configuration tools were not processing as expected in some environments. Fix: Upgraded to Apache Struts 6.4.0 and updated upload mechanism.	NCCF-440860
Core	Reduced Upgrade Delays   Issue: Timeout was missing during probe cache file retrieval during upgrade. Fix: Added a timeout on file cache access during upgrades to prevent unnecessary hangs.	NCCF-424742
Core	More Accurate EDR Filters   Issue: Devices without EDR toggle were not returned by filters. Fix: Improved logic so filters can now include devices that haven’t yet had EDR toggled on or off.	NCCF-421269
Core	Strengthened Input Validation   Issue: UI fields could be bypassed using direct request manipulation. Fix: Ensured that LAN device data can’t be modified via workarounds in browser requests.	NCCF-363817
Core	License Key Retrieval Restored   Issue: A Java library issue that was blocking N-central from pulling licenses from the server. Fix: Updated Java configuration and handled fallback for SSL provider.	NCCF-309077
Core	Cleaned Up Agent Removal Message   Issue: The uninstall prompt for local agent had repeated messaging. Fix: Fixed a duplicate message appearing when partners removed the Local Agent from a device.	NCCF-130244
Managed Services for Apple Devices	DMA Agent Retry Logic Fixed   Issue: DMA Agent install commands weren't retried on failure. Fix: Ensured DMA installation commands retry properly until they are confirmed as completed.	MSAD-3254
Ecoverse	LDAP Username Field Now Valid   Issue: LDAP users were not allowed to be edited due to unnecessary username validation. Fix: Fixed validation rules to allow editing LDAP user accounts without triggering incorrect username errors.	FSN-11683

Known Issues

Upgrading from 24.6 and below

When upgrading from a version below 2024.6.0.19 you will need to upload the NSP (N-able Software Platform) upgrade file through the NAC (Network Administration Console) web console, typically accessed at https://<server_address>/admin on port 10000.

Please note, the NAC web console does not support multi-factor authentication (2FA) or single sign-on (SSO) accounts. To access the NAC web console, use the Product Admin account, which has 2FA disabled by default.

 

The following items are for the current version of the N-able N-central software. They include material issues that significantly impact performance whose cause has been replicated by N-able and where a fix has not yet been released. The list is not exclusive and does not contain items that are under investigation. Any known limitations set forth herein may not impact every customer environment. The N-able N-central software is being provided as it operates today. Any potential modifications, including a specific bug fix or any potential delivery of the same, are not considered part of the current N-able N-central software and are not guaranteed.

Agents & Probes

Description	Issue
Several services monitored by our probe are displaying as stale, while some devices are functioning correctly. An indication of the problem is a blank "Last Scan Time" value. The issue is caused by the probe's current task handling capacity which affects its ability to manage multiple tasks simultaneously.	NCCF-626897

Backups

Description	Issue
Scheduled system backups may not run after fresh installations of N-central 2025.1 and N-central 2025.2. On demand backups continue to work as expected. Also if N-central was upgraded from a previous version it will continue to work as expected. If you experience an issue with Scheduled system backups after a fresh installation of N-central 2025.1 or N-central 2025.2 please reach out to support for further assistance.	NCCF-597226
DFM (Data File Manager) files fail to restore into the database if you deployed to Azure managed disk and wish to migrate to another server type. Your original data will be lost during the restore because the backup stores DFM locations with the added /mnt/md0, part of the Azure managed disk locations, if that does not exist on the other server type. This issue affects the following versions of N-central: 2025.1, 2025.2, and 2025.2.1	NCCF-574527

Remote Control

Description	Issue
Web SSH, SSH, Custom remote-control options for windows will not dynamically request an updated path when the saved path is not correct and instead provide a terminal error message requesting the user update the remote control settings path	NCCF-506138
Web SSH, SSH, Custom remote-control options will not work when launched from a MAC or Linux client	NCCF-414079
While calculating the size of the required disk space we look at the size of the last backup on the system, the last system backup on the system must have the "Include Historical Data" option selected in order for the upgrade calculation to be accurate when assessing enough disk space is available. Alternatively downloading then deleting all backups from the system to ensure the backup partition has enough space is an option. Review N-able N-central Backup for details.	-
You may run into an error "Not enough space on the root (/) volume for the N- central OS upgrade. We need 'X' GB but there is only 'Y' GB free. Not enough space on the root (/) volume for the N-central OS upgrade. We need 'X' GB but there is only 'Y' GB free". See Not enough space in the root (/) volume for the N-central OS upgrade for details.	-