N-central 2025.1 HF1 (build 2025.1.1.59)

N-central 2025.1 Hotfix 1 addresses the 2025.1 known issue that could result in the removal of the ticket association between Autotask and N-central. For comprehensive details about the 2025.1 release, please refer to the 2025.1 Release Notes.

Autotask PSA

Description

Issue

Partners using Autotask PSA integration are advised to only upgrade to 2025.1.1.59 (or subsequent versions) as fix was introduced to address an issue that can result in the removal of the ticket association between Autotask and N-central. This prevented tickets from automatically being closed when issues return to normal or when trying to reopen a ticket from N-central. NCCF-535280