Take Control Troubleshooting
Take Control: How to show remote cursor while on a remote session
Last Modified
Tue Aug 11 12:40 GMT 2020
Description
- I need to know when my partner is moving the remote cursor around to avoid catching them by surprise, how can I view their cursor's location?
Environment
- N-able Take Control/Take Control Plus (Standalone) 7.00.00 onward;
- N-sight RMM
- Take Control (N-able) 7.00.00 onward.
- N-able N-central:
- Take Control Viewer 7.00.00 onward.
Solution
- While performing a Remote Session:
- Go to the Remote Desktop tab;
- Click on the drop-down menu to the right of Remote Desktop (looks like a downward facing arrow);
- Click the menu View, first option in the drop-down menu;
- Select the option ShowRemote Cursor.
- Alternatively, you can use SHIFT + CTRL + T as a keyboard shortcut to toggle this option on/off.