Take Control Troubleshooting
Take Control: Error when accessing Web Chat link/Tech is not available to chat
Last Modified
Mon Nov 12 14:10 GMT 2018
Description
- Customer attempts to access the Web Chat link and receives the following
- Error: Tech is not available to chat.
Environment
- N-able Take Control/Take Control Plus (Standalone).
Solution
- The observed error occurs if the assigned Technician (or all Technicians under the assigned Department for Web Chat) is not online in the Console's Chat menu.
- The technician can set themselves online as follows:
- Login to the Technician's Console application;
- Click on the Chat Icon (near the top right of the window, the icon is a speech bubble);
- (On the newly opened Chat interface) Click on the Technician's name (top left corner of the window);
- Select Change User Chat Status > Online;
- The Technician should now be ready to receive incoming chat requests.