Message Actions

Actions Available on Log Search Results

In the Search Results listed you can carry out a variety of actions.

Actions Available for Message Statuses

Key

The following icons indicate the action's availability per message status:

Key Status Description
Available The action is available for all messages with this status
Available if additional criteria met The action is available for any message with this status, so long as an additional criteria is met (see * for additional information)
Not Available The action is not available for any message with this status
Incoming
  Allow/Block Troubleshoot Continuity Quarantine Management Archiving
Status/Action Add allow list filtering rule Add block list filtering rule Add sender to allow list Block recipient Block sender Block sender and remove from quarantine Change action for messages like this Delivery issue log Download quarantined message Export as .CSV Recipient callout Remove from queue and notify sender Retry delivery from queue Sender callout Telnet SMTP test Compose Reply Download queued message Remove from queue View email Release from quarantine Release from quarantine Release and train from quarantine Remove from queue and train as spam Train as spam Delete archived message Export message from archive Redeliver archived message
auto-released * * * *
blackholed * * * *
bounced * * * *
delivered * * * *
delivery-failed * * * *
not-accepted
quarantined
quarantine-expired
quarantine-removed
queued * * *
queue-frozen * * *
queue-bounced * * * *
queue-removed * * * *
queue-expired * * * *
rejected
released * * * *

Some actions may not be available for Email Level Users.

Outgoing
  Allow/Block Troubleshoot Continuity Quarantine Management Archiving Identity Management
Status/Action Add allow list filtering rule Add block list filtering rule Add sender to allow list Block recipient Block sender Block sender and remove from quarantine Change action for messages like this Audit Log Delivery issue log Download quarantined message Export as .CSV Recipient callout Remove from queue and notify sender Retry delivery from queue Sender callout Telnet SMTP test Compose Reply Download queued message Remove from queue View email Release from quarantine Release from quarantine Release and train from quarantine Remove from queue and train as spam Train as spam Delete archived message Export message from archive Redeliver archived message Add and configure identity Lock identity Lock user
auto-released * * * * * * * *
blackholed * * * * *
bounced * * * * *
delivered * * * * *
delivery-failed * * * * *
not-accepted * * * *
quarantined * * * * * * *
quarantine-expired * * * *
quarantine-removed * * * *
queued * * * * * * *
queue-frozen * * * * * * *
queue-bounced * * * * * * * *
queue-removed * * * * * * * *
queue-expired * * * * * * * *
rejected * * * *
released * * * * * * * *
secure-delivered * * * * * * * *

Some actions may not be available for Email Level Users.

  • Add Allow list filtering rule - Add a custom incoming Allow list filtering rule. See Add an Incoming Allow list Filtering Rule
  • Add Block list filtering rule - Add a custom incoming Block list filtering rule. See Add an Incoming Block list Filtering Rule
  • Add Sender to Allow list - Add the sender to the Allow list, causing all future messages from this sender address to be accepted by the filter. See Manage Incoming Sender Allow list
  • Block recipient - Add the recipient to the Block list, causing all future messages to this recipient address to be treated as spam. See Manage Recipient Block list
  • Block Sender - Add the sender to the Block list, causing all future messages from this sender address to be treated as spam. See Manage Incoming Sender Block list
  • Block sender and remove from quarantine - Remove the message from the quarantine and Block list the sender, causing all future messages from this sender address to be treated as spam. See Block Sender and Remove Quarantined Messages
  • Change Action for messages like this - Incoming messages only - Add a custom action to incoming messages to change the response from Spam Experts, see Customise Actions

    This action currently only appears if you have included the main class, sub class, and extra class columns in your search.

  • Compose reply - Reply to the sender of the message using the inbuilt using the Compose Email tool with the original message subject, and recipient prepopulated
  • Download Queued Message - Download the email(s) as .eml format in a .zip
  • Remove from queue - Delete the message(s) from queue
  • View email - View the content of the email in the dashboard. See View Message Content
  • Delete archived message - Hide the message in the archive, this will mean the selected message(s) are no longer visible to any user viewing the Archive
  • Download archived message - Download a copy of the archived message(s) to your machine as .eml format in a .zip
  • Redeliver archived message - Redeliver the archived message to the recipient(s). This is useful if the message cannot be found in the email inbox